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Thread: Bummer from Rockler, but not their fault

  1. #1
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    Bummer from Rockler, but not their fault

    Got a package from Rockler today - something I've wanted for a while but did not want to ship just one item. BUT! The recent "free shipping" offer was all I needed to prompt me to part with a few bucks for the miter gauge track I will use in the router table I might be building someday!

    Unfortunately, the boys at Brown must have either missed their morning coffee or stopped taking their meds because this is the way my miter track arrived.
    Click image for larger version. 

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    Kinda looks like a Mark Rios avatar! Now, I just can't figure out how to put this to good use.
    I emailed the pictures to the Rockler customer service people..... just waiting for the reply.
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
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  2. #2
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    Rennie Didn't they ship it in a cardboard shipping tube? I've gotten in on a couple of their sales on T-track & miter track & they shipped them in a tube & they came through fine.
    "Forget the flat stuff slap something on the spinny thing and lets go, we're burning daylight" Bart Leetch
    "If it ain't round you may be a knuckle dragger""Turners drag their nuckles too, they just do it at a higher RPM"Bart

  3. #3
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    Rennie, some people are just too picky. Couldn't you use that one to cut the curved stuff? From my experience with Rockler they will make it right toot-sweet.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  4. #4
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    Actually, it's not damage in shipping - it's a product feature to allow you to route curved work. You need to buy different guides for different curves. There's a whole set of accessories for the thing.



    Mike
    Ancora imparo
    Go into the world and do well. But more importantly, go into the world and do good.

  5. #5
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    Quote Originally Posted by Bart Leetch View Post
    Rennie Didn't they ship it in a cardboard shipping tube? I've gotten in on a couple of their sales on T-track & miter track & they shipped them in a tube & they came through fine.
    Nope - loose in a box that was 10 times too big.
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
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  6. #6
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    Quote Originally Posted by glenn bradley View Post
    Rennie, some people are just too picky. Couldn't you use that one to cut the curved stuff? From my experience with Rockler they will make it right toot-sweet.
    Quote Originally Posted by Mike Henderson View Post
    Actually, it's not damage in shipping - it's a product feature to allow you to route curved work. You need to buy different guides for different curves. There's a whole set of accessories for the thing.



    Mike
    Ahhh, I see great minds think alike
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
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  7. #7
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    WOW!!! That was fast!! I just got this email from Rockler. What fantastic service!!!!!!!!!

    I am sorry for the condition of your package. I am having a new miter track sent to you right away. There is no need to return the damaged one.
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
    www.wrworkshop.com

  8. #8
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    Quote Originally Posted by Frank Townend View Post
    Perhaps you should have had them run over it with their truck to flatten it out.
    Seems to me that's how it got this way in the first place.
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
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  9. #9
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    Quote Originally Posted by Rennie Heuer View Post
    Seems to me that's how it got this way in the first place.
    Well, he'd have to run the truck in reverse, silly!

    Since you're getting a new one, looks like you can have your regular router table, and capitalize on the new curved track features Mike was talking about, too.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

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  10. #10
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    Any good short sections? Maybe you can salvage some of it for a little jig here or there...
    Programmer - An organism that turns coffee into software.
    If all your friends are exactly like you, What an un-interesting life it must be.
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