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Thread: MLCS Woodworking Customer Support

  1. #1
    Join Date
    Jan 2008
    Location
    Jay, Maine
    Posts
    120

    MLCS Woodworking Customer Support

    Let me describe my experience with MLCS Woodworking Customer Support:

    On Tuesday, I broke an MLCS 1/8" Spiral Upcut bit while cutting a 1/8" wide x 1/8" deep groove in a piece of 1/4" hickory for a box side. I had made the first pass with the bit raised 1/16" and was making the second pass at 1/8" and heard, "clunk". Suddenly I felt no resistance to my feed - sure enough no resistance due to no router bit.

    I ordered a replacement bit from MLCS and at the same time left their Customer Service a message asking if there was any other steps I could have taken to help prevent the bit from breaking. This morning I received a response to my message essentially stating that I had done everything right but that perhaps I could feed the stock more easily. The message also stated that they were sending me a courtesy replacement bit!!!

    I responded to their message advising that I had ordered a replacement and that if the order had not been processed, perhaps they could just cancel the charge to my credit card for that bit. They immediately responded that the order had already been processed and that they would send the bit anyway - I will have a spare (not a bad thing!).

    In today's mail, I received my bits - ordered Tuesday evening - and this is with free shipping.

    While MLCS bits may arguably not be of quite the same quality as Amana, CMT, etc., they work fine for me, are considerably cheaper, shipment is free, and as explained above their customer service is above and beyond.

    Jim Crockett

  2. #2
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    I have had similar experiences with MLCS; very good response to questions, concerns or failures. I don't use them much anymore due to problems as you describe but they are very reasonably priced and very responsive to their customers.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  3. #3
    Join Date
    Dec 2006
    Location
    RETIRED(!) in Austintown, Ohio
    Posts
    5,322
    I've always had really good service from MLCS.

    Too bad that never rubbed off on their 'sister company,' Penn State, though.
    Jim D.
    Adapt, Improvise, Overcome!

  4. #4
    Join Date
    Jan 2008
    Location
    Jay, Maine
    Posts
    120
    Glenn, I don't believe that the problem was with the router bit but rather with the hardness of the wood I was routing and the operator. I think I was trying to feed too fast and/or perhaps should have only increased the bit height in 1/32" increments instead of 1/16". One member of a professional woodworking forum claimed that he only raises his bit 1/64" per pass when routing hickory. That may be overdoing it a bit but hickory sure is hard! I had never used it before and comparing hickory to oak or maple is like steel to aluminum.

    Jim

  5. #5
    No broken bits here but great service all the same.

  6. #6
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998
    Another positive vote for MLCS. Their bits do the job and meet my price/value criteria. Customer service is great.

    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  7. #7
    Join Date
    Nov 2006
    Location
    Villa Park, CA
    Posts
    1,407
    I've always had good service from them, also. I don't use router bits hard, but their bits have always worked well for me.

    Mike
    Ancora imparo
    Go into the world and do well. But more importantly, go into the world and do good.

  8. #8
    Join Date
    Nov 2006
    Location
    Houston, Texas
    Posts
    2,323
    Hi Fellows ,
    Pardon my ignorance but who is MCSL, or was it MRSL ?
    Shaz
    I am a registered voter and you can be too. We ( registered voters ) select the moderators for this forum by voting every six months for the people we want to watch over this family forum.
    Please join me. Register now.
    Shaz
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  9. #9
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    Quote Originally Posted by jim crockett View Post
    Glenn, I don't believe that the problem was with the router bit
    Sorry guys, didn't mean to give the opinion that the bit was bad per se. It's just that most of my MLCS bits have long since lost their edge while others keep on plugging along. I have never had one of their bits break, they just don't last like some that are just a little bit (pun intended) more $$ .
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  10. #10
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    30,017
    Quote Originally Posted by Robert Schaubhut View Post
    Hi Fellows ,
    Pardon my ignorance but who is MCSL, or was it MRSL ?
    Shaz
    Here ya go, Shaz...

    http://www.mlcswoodworking.com/
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

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