Its not often I experience a company standing by their customer service marketing but I have to say today I experienced a surprize from Grizzly.
On a road trip in the summer I purchased and hauled all the way to Canada a G0656 jointer. Well it was sometime before I got to set it up and then became puzzled because I did not see the magnetic switch quoted both in their online info and in the catalog. I had also double checked while in the store (Muncy) with the sales gut that helped me. He unsure had gone to the back to check with the techs. All confirmed their was a magnetic switch. So I tested the concept by starting the machine and pulling out the plug then putting the plug back in while not touching the switch and sure enough the machine started up confirming my thoughts that there was no magnetic switch on this unit.
This had been a big issue of safety to me and so I promptly contacted Grizzly customer service. I explained my story and they asked me what remedy I wanted. Well I choose to have them send me a switch that I could retrofit.
Sure enough very promptly they posted me a new Magnetic switch and a piece of cable to be able to connect it up. All free of charge. Except the cash grab by Canadian customs. Total value in excess of 140$ excluding shipping.
I thought it was worth posting this here for two reasons.
1) To let people know Grizzly have a commitment to their products and services and stand by what they advertise. They will now correct the error in their site and catalog on the G0656.
2) To let people know who are intent on purchasing the G0656 that it does not have a Magnetic switch with thermal overload. Still a great machine but the switch makes it safer to use. You never know what happens with a brown out in winter.
So KUDUS to Grizzly from this Canuck.