I bought a gift certificate for my father, xxxx xxxxxx in Kimberling City MO., a while back from Penn State and he has had nothing but problems since trying to use the certificate.
Order Number : xxxxxxx
Placed : 08/20/2008 21:44:55 EDT
He originally tried using the certificate for a couple chucks he bought, but after entering the certificate number he was not given credit. When he called your customer service, he was accused of not entering the code correctly. I don't know of many companies that come out and accuse their customers doing something wrong, even if that is the case. It is not very smart business.
He has since ordered some candle holder kits to use the gift certificate. On several occasions he has called to check the status of the order. The response each time has been the kits are on back order, but they have just come in and will ship out that day. Yet he still doesn't have his order. He was just given the same story on Friday.
While I fully understand that mistakes happen, Penn State has made no effort to make the mistake right. I am quite sorry I chose your company to do business with and have unwittingly forced my father to do business with you as well.
I always enjoy posting about exceptional customer service on several well read forums, but I will also be glad to help others avoid a frustrating experience with a company that provides poor service!
I sincerely hope you will make this right so I can post positively about how PSI made this right.