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Thread: Penn State Industries Question

  1. #1
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    Penn State Industries Question

    Has anyone else had problems with Penn State Industries' customer service? I bought a gift certificate for my dad several months ago and he has had nothing but trouble trying to use it.

    I'm in the process of writing a letter to their customer service, but I'd really like to send a copy directly to the owner. Anyone have any contact info?
    Never take life seriously. Nobody gets out alive anyway

  2. #2
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    No advice but all my contacts with Penn State have been good.

    Good luck solving your problem with them.

    Mike
    Ancora imparo
    Go into the world and do well. But more importantly, go into the world and do good.

  3. #3
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    Same here, Ed. Bought several things from them with good service.

    Good luck to you.

  4. #4
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    Penn State Industries Question

    My experiences with them have all been positive too, Ed. Nice people I talked with helped me very well.

    Aloha, Tony
    "You got to learn from the mistakes of others. You won't live long enough to make them all yourself". (Author unknown)

    "Time flies like..... an arrow,,,Fruit flies like..... a banana." Groucho Marx

    Ah,,,to live in Paradise!

    Registered voting member

    Fighting for all I am worth, and praying every day.

  5. #5
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    Quote Originally Posted by Ed Nelson View Post
    Has anyone else had problems with Penn State Industries' customer service? I bought a gift certificate for my dad several months ago and he has had nothing but trouble trying to use it.

    I'm in the process of writing a letter to their customer service, but I'd really like to send a copy directly to the owner. Anyone have any contact info?
    Customer WHAT???

    They ain't got none! I've ordered from them about four times, and been dis-satisfied three, CS has never helped me. On one occasion they just told me I'd ordered the wrong product, and hung up.

    Never again for me. I still get their catalogs in the mail, but they go right into the trash, still in their poly wrapper.
    Jim D.
    Adapt, Improvise, Overcome!

  6. #6
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    They may not be as efficient as some of the other suppliers, but, in the end, they are customer oriented. You will find a name and e-mail address on the web site for just such complaints. Keep plugging away.

  7. #7
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    Thanks all. I had the impression that they were a decent company to work with when I ordered the gift certificate. Here is the letter I sent through their on site email:

    I bought a gift certificate for my father, xxxx xxxxxx in Kimberling City MO., a while back from Penn State and he has had nothing but problems since trying to use the certificate.

    Order Number : xxxxxxx
    Placed : 08/20/2008 21:44:55 EDT

    He originally tried using the certificate for a couple chucks he bought, but after entering the certificate number he was not given credit. When he called your customer service, he was accused of not entering the code correctly. I don't know of many companies that come out and accuse their customers doing something wrong, even if that is the case. It is not very smart business.

    He has since ordered some candle holder kits to use the gift certificate. On several occasions he has called to check the status of the order. The response each time has been the kits are on back order, but they have just come in and will ship out that day. Yet he still doesn't have his order. He was just given the same story on Friday.

    While I fully understand that mistakes happen, Penn State has made no effort to make the mistake right. I am quite sorry I chose your company to do business with and have unwittingly forced my father to do business with you as well.

    I always enjoy posting about exceptional customer service on several well read forums, but I will also be glad to help others avoid a frustrating experience with a company that provides poor service!

    I sincerely hope you will make this right so I can post positively about how PSI made this right.


    Ed Nelson
    704-488-2723
    I'll see what happens
    Never take life seriously. Nobody gets out alive anyway

  8. #8
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    It seems odd that after talking to someone there would still be a problem. Has he tried placing the order by telephone and reading the card number to customer service? That might help pinpoint the problem. They are a good company but if you still get messed around, I would simply copy the gift cert. and mail complaints to the Atty General of Pennsylvania and your own state. That will get their attention.
    Last edited by Frank Fusco; 11-23-2008 at 06:25 PM.

  9. #9
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    Thanks Frank. Yes, he has called them on several occasions. It gives me some hope that a lot of people seem to be happy with them. Unfortunately an equal number of people seem to have had problems with them. I'll see what happens with the note I sent them.
    Never take life seriously. Nobody gets out alive anyway

  10. #10
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    Quote Originally Posted by Ed Nelson View Post
    Thanks Frank. Yes, he has called them on several occasions. It gives me some hope that a lot of people seem to be happy with them. Unfortunately an equal number of people seem to have had problems with them. I'll see what happens with the note I sent them.
    'stuff' happens even with good companies. Every quarter, my local newspaper discontinues delivery for subscription "non-payment". Strangely, I have authorized an automatic withdrawal. They keyed it in wrong and even though I complain right up to top management they never seem to get it entered correctly. Good luck.

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