I have the steel city bench top mortiser. It has a locking knob used to lock the fence in place when you get it adjusted. It had stripped and I was having to use a pair of pliers to lock or loosen it.
I called them on Wednesday. I got transfered to parts. They checked to see if it was in stock, and I got it in the mail today. They asked me two questions, model number and serial number.
Kudos to steel city for great and painless customer service.