Half an hour after placing my order for the chuck jaws I was out scraping the frost off the car windshield so I could drive the whole 1.1 miles to work. My wife came out waving the cordless phone. (Grrrrr ... who could that be...? )
"Hello! This is Daniel [I think he said]. You just bought a set of chuck jaws from my store on eBay."
"I'm calling to let you know that eBay goofed up. They allowed the item to be oversold by incorrectly updating the 'items remaining' as orders were placed. I'd like to offer you a replacement."
"I see. Well, I haven't really looked at the other items listed at your eBay store."
"That's OK. The potential replacements I have in mind haven't been listed at the store yet. For example, I have some other jaw sets for Nova chucks."
"Hmmm. Well, I have a Nova Midi Precision chuck, and only the one set of jaws that came with it."
"That's fine. You ordered the 45mm spigot jaws, which I am obviously out of. But I can offer you a set of 35mm spigot jaws, or some [kind of] step jaws."
"The 35mm jaws would be just fine."
"Great. I'll go ahead and refund your PayPal payment, and then send out the smaller jaws for no charge."
"Gee, you don't need to do that
"No ... you can't get what you ordered, so I'd like to make it up to you."
"Uhhhh ... well, if you insist. That's very nice of you!"
"No problem. Have a nice day."
I checked the feedback for seller eqss1 on eBay. Nearly 3,000 ratings ... with a 100% positive record. Now I know why!