As I write this I'm entering my 5th (that's right 5) hour of being on hold waiting for Sanyo projector tech support. I came in to church this morning to put together the video for tonight's service. When I turned on the projector all I could get was a green screen with black vert stripes. That was over 5 hours ago. For most of the time since then I have been listening to the same 60 second loop telling me what information I should have available for when the tech picks up the phone.
Sanyo handles ALL of their own projector service. No local place to go - you have to ship it to them.
Being on hold for 5 hours is absolutely unacceptable and I can't think of a worse way to treat a customer that has laid out nearly 10 grand for the pleasure of owning one of their projectors. What adds insult to injury is that this projector was in their service center just 4 months ago for some new guts after displaying all kinds of strange lines on the sides of the image.
Fortunately we have a back up, but it's only half as bright. Why does this always happen just before a big church holiday!