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Thread: surprise gift

  1. #1
    Join Date
    Nov 2006
    Mountain Home, Arkansas

    surprise gift

    I recently placed an order with Lee Valley.
    Included with the shipment was a short survey about the shipping. I filled it out and sent back. Yesterday, I got a nice letter and a $10.00 shopping card from them as a thank you. I wasn't expecting that.
    Nice of them to do and certainly encourages me to want to do more business with them, even aside from the $10.00 incentive.

  2. #2
    Join Date
    Feb 2007
    Good for you and good to know, I ordered a couple of things some time ago and I hope they send me the survey as well.

    On the other hand it is a good way of keeping your customers happy and "fidelize" them as mkt say, but that has be hand on hand with a good service and quality and I think they have both.
    Best regards,

    __________________________________________________ __________________________________________________ _________________
    web site:
    I also dream of a shop with north light where my hands can be busy, my soul rest and my mind wander...

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