surprise gift

Frank Fusco

Member
Messages
12,782
Location
Mountain Home, Arkansas
I recently placed an order with Lee Valley.
Included with the shipment was a short survey about the shipping. I filled it out and sent back. Yesterday, I got a nice letter and a $10.00 shopping card from them as a thank you. I wasn't expecting that.
Nice of them to do and certainly encourages me to want to do more business with them, even aside from the $10.00 incentive.
 
Good for you and good to know, I ordered a couple of things some time ago and I hope they send me the survey as well:).

On the other hand it is a good way of keeping your customers happy and "fidelize" them as mkt say, but that has be hand on hand with a good service and quality and I think they have both.
 
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