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Thread: Good Service!

  1. #1
    Join Date
    Nov 2006
    Location
    Delton, Michigan
    Posts
    17,470

    Good Service!

    well all this blank cuttin for those spinny guys has taken the toll on my large bandsaw. it broke a blade and also a lower guide assembly last wknd. i called the supplier i got it from and they told me to contact Rikon personally, and if i didnt get a response then get back with them. so i did so, well wasnt impressed when the Rikon lady, told me she would make a note of it and get back to me. there tech folks were all gone for the week well i got back in touch with the supplier and they told me they would pass it along to there people and would get back with me, well they tried to call but i missed the call ,left no message so i was gonna gingle there chains this am and just as i was gettun ready to do so, i got a call, it was Rikon calling to let me know that the part was in the mail so threw this small mishap both Woodcraft and Rikon, get a big ata boy for taking good care of a continued customer
    If in Doubt, Build it Stout!
    One hand washes the other!
    Don't put off today till tomorrow!

  2. #2
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,016
    Nice to hear about good customer service. A great machine is bad if customer service is bad. I mediocre machine is better with great custoer service.

    Kudos to Rikon.

  3. #3
    Join Date
    Nov 2006
    Location
    Delton, Michigan
    Posts
    17,470
    Woodcraft was there as well!
    If in Doubt, Build it Stout!
    One hand washes the other!
    Don't put off today till tomorrow!

  4. #4
    Join Date
    Nov 2006
    Location
    Constantine, MI
    Posts
    7,887
    Yep, the Rikon people are good to deal with - personal experience with them.
    Host of the 2017 Family Woodworking Gathering - Sunken Wood

    “We all die. The goal isn't to live forever; the goal is to create something that will.” - Chuck Palahniuk
    www.wrworkshop.com

  5. #5
    Join Date
    Dec 2006
    Location
    Indianapolis area
    Posts
    1,697
    It's always good to hear of good customer service. Maybe Rikon will get some of my $$ one of these days.
    ________

    Ron

    "Individual commitment to a group effort--that is what makes a team work, a company work, a society work, a civilization work."
    Vince Lombardi

  6. #6
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    Love hearing that makers and vendors are taking care of you.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  7. #7
    Join Date
    Sep 2007
    Location
    Central (upstate) NY
    Posts
    1,457
    Great to hear!

  8. #8
    Join Date
    Dec 2006
    Location
    Floydada, Tx
    Posts
    1,941
    Woodcraft has always done good by me. Glad you didnt have a problem.

  9. #9
    Join Date
    Dec 2006
    Location
    Central Illinois
    Posts
    936
    Rikon is like that!

    Bruce
    Bruce Shiverdecker - Retired Starving Artist ( No longer a Part timer at Woodcraft, Peoria, Il.)

    "The great thing about turning is that all you have to do is remove what's not needed and you have something beautiful. Nature does the hard part!"

  10. #10
    Join Date
    Mar 2008
    Location
    new york city burbs
    Posts
    10,184
    someone connected larry and ambassador and they probably woke up the president of the company.

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