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Thread: RIDGID LSA - Diligence Pays Off

  1. #1
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,077

    RIDGID LSA - Diligence Pays Off

    The RIDGID LSA is a great selling feature. Actually getting it registered properly is a bit like getting the REBATE you were supposed to get. Unlike the rebate knuckleheads that tell you you forgot to send something and they need new some piece of info or you get no rebate. Stating that you forgot something is their first response no matter what. I am prepared and can send scanned images of exactly what was sent in the first place at a moments notice and I make them stay on the phone to confirm they got it (they REALLY hate this and its so much fun to hear them sigh and whine that htey really have other people to "help"). The rebate magically shows up a few days after I send the exact same info the second time).

    The LSA is supposed to take 12 weeks to process. This is very reasonable as it is well within the warranty period. I called at the 14 week mark:

    "Hello this is Heather can I help you?"

    Hi Heather. I'm calling about my LSA. I haven't received the email that was supposed to show up around now . . .

    "Oh, let me see . . . . They haven't processed the January ones yet. It should be along pretty soon".

    OK, thanks Heather. Bye-bye.

    I called again at the SIX MONTH mark:

    "Hello this is Heather can I help you?" (Yep same person).

    Hi Heather. I'm calling about my LSA. I haven't received the email that was supposed to show up a couple months ago . . .

    "Oh, let me see . . . . They haven't processed the January ones yet. It should be along pretty soon".

    At this point I am waiting to hear the beeps and clicks out of this oh-so-polite android, but I just say:

    OK, thanks Heather. Bye-bye.

    About an hour later, I got the email. Its MAGIC!!!
    Last edited by glenn bradley; 07-06-2009 at 10:53 PM.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  2. #2
    Join Date
    Oct 2006
    Location
    somewhere east of Queen Creek, AZ - South East of Phoenix
    Posts
    8,529
    LSA...??
    "There’s a lot of work being done today that doesn’t have any soul in it. The technique may be the utmost perfection, yet it is lifeless. It doesn’t have a soul. I hope my furniture has a soul to it." - Sam Maloof
    The Pessimist complains about the wind; The Optimist expects it to change;The Realist adjusts the sails.~ William Arthur Ward

  3. #3
    Join Date
    Dec 2008
    Location
    WI
    Posts
    72
    Quote Originally Posted by Don Baer View Post
    LSA...??
    Lifetime Service Agreement. That's the program the RIDGID offers on the tools that they have licensed TTI to manufacture. In a nutshell, it provides free service or replacement of any normal wear and tear part for as long as the original buyer owns that tool. It even covers the no charge replacement of cordless tool batteries. The tools covered under this program must be registered into the program, it's not automatic. This program is above and beyond their 3 Year Warranty which covers manufacturers defects.
    Dave

  4. #4
    Join Date
    Oct 2006
    Location
    somewhere east of Queen Creek, AZ - South East of Phoenix
    Posts
    8,529
    Thanks Dave. I don't own any Rigid stuff so I was having a hard time figuring out the letters..
    "There’s a lot of work being done today that doesn’t have any soul in it. The technique may be the utmost perfection, yet it is lifeless. It doesn’t have a soul. I hope my furniture has a soul to it." - Sam Maloof
    The Pessimist complains about the wind; The Optimist expects it to change;The Realist adjusts the sails.~ William Arthur Ward

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