That is a bummer. I've been dragging my 25ft Ridgid hose all over the shop for 5 years or so with no problem. I also have a small Ridgid that I got for about $25 during a Christmas sale 3 Chritmases ago. I swing the hose between various tools on a switched outlet rig, no problems. I'd call it a defective hose and ask for a replacement. Even though you already bought the other hose, a spare section can come in handy. BTW, the 25ft hose was about $30 online from Ridgid.
Any sufficiently advanced technology is indistinguishable from magic.
- Arthur C. Clarke