Several months ago ( 3 or 4 ) I purchased on line four 12" Parallel Pro Bar clamps. They had a 2 for 1 sale. They were great while they lasted, but the handles broke on three of the clamps.
On a whim I called the company and said that I was not complaining wanting replacement or a refund, I only wanted them to be aware that they could have some defective merchandise. The lady I spoke to thanked me and said she would pass the information on.
I figured that would be the last I would hear of it. At least I felt good reporting it and I didn't rant and rave and act like a fool, which I have a tendency to do at times.
The next day I received a phone call from the companies owners secretary informing me that they were sending me replacements, and thanked me for my business and reporting the problem.
They certainly have kept me as a customer.