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Thread: Kudos to Craftsman Studio

  1. #1
    Join Date
    Dec 2006
    Location
    Bellingham
    Posts
    2,449

    Kudos to Craftsman Studio

    I just want to give Craftsman Studio a thumbs up for excellent service. Last week I had ordered something from them that cost over $75, which qualified me for free shipping. Knowing that my shipping would be free, I piggybacked some smaller items (saw files) that I also wanted. As is typical with them, my order came fast and everything was perfect except the Extra Extra Slim Taper File was bent. I emailed Bill Kohr and told him the problem and suggested that he just deduct the price because the shipping cost would be greater than the value of the item, but left it up to him to decide. I also asked how to return the defective file. He quickly replied that he will send a new file first thing Monday and for me to keep the defective one.

    I just received an email confirming my shipment by first class mail of the new file.

    Very happy with their service.

  2. #2
    Join Date
    Jul 2009
    Location
    Amherst, New Hampshire
    Posts
    10,604
    I've never heard of then before. but now I'll check them out.
    I love good service stories
    Faith, Hope & Charity

  3. #3
    Join Date
    May 2010
    Location
    Weyers Cave, Virginia
    Posts
    2

    Red face

    Quote Originally Posted by Bill Satko View Post
    I just want to give Craftsman Studio a thumbs up for excellent service. Last week I had ordered something from them that cost over $75, which qualified me for free shipping. Knowing that my shipping would be free, I piggybacked some smaller items (saw files) that I also wanted. As is typical with them, my order came fast and everything was perfect except the Extra Extra Slim Taper File was bent. I emailed Bill Kohr and told him the problem and suggested that he just deduct the price because the shipping cost would be greater than the value of the item, but left it up to him to decide. I also asked how to return the defective file. He quickly replied that he will send a new file first thing Monday and for me to keep the defective one.

    I just received an email confirming my shipment by first class mail of the new file.

    Very happy with their service.
    I just joined this forum and wanted to add my experiences with Craftsman Studio. I have bought with them several times and I too have found them to be very customer oriented. I have found in my own business life that communication is essential and Bill does that very well. The company is a joy to work with and I plan on doing a lot more business with them.

    Larry

  4. #4
    Join Date
    Feb 2007
    Location
    North West Indiana
    Posts
    6,098
    Let me be the first to welcome you to the family Larry.

    As Bob said, I hadn't heard of them before, but this type of story makes me look them up and more importantly, try them!
    Jon

    God and family, the rest is icing on the cake. I'm so far behind, I think I'm in first place!

    Host of the 2015 FAMILY WOODWORKING GATHERING

  5. #5
    Join Date
    Oct 2006
    Location
    Tokyo Japan
    Posts
    15,807
    Welcome to the Family Larry!

    Bill, great to hear about such good service!
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

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