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Thread: Taking delivery from Grizzly

  1. #1
    Join Date
    Dec 2009
    Location
    Fresno, CA
    Posts
    27

    Taking delivery from Grizzly

    I ordered a bunch of tools (table saw, band saw, jointer) from Grizzly and I advised them that I was asking for delivery to a residential area and that I would need a lift gate. They charged me extra and said said that was all I need to do and that FedEx would call me before delivery... No call from FedEx so far. I look at the tracking number and it shows delivery for tomorrow but then I see a note that says you have to call the service center to arrange an appointment for residential delivery or a lift gate. Now I'm not so sure my tools will be delivered tomorrow. I'll call them in the AM, but I was wondering if anyone here has had any experience with this.

    Oh yeah, I'm the new guy. I live in Fresno, build guitars and have little other wood working experience. I've been reading posts here for a while and since I know everyone likes pics, here is one for fun.


  2. #2
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    The last mile level of service seems to be very, very localized in its quality. I received a call two days before FedEx Freight delivered and another call an hour before they arrived just as agreed. I would think being on the I-5 corridor that, like me, your stuff would leave Washington state and come straight on down to you. My driver was able to back his tractor trailer up into my little suburban driveway (whilst blocking the rest of my cul-de-sac) , put the stuff on the tailgate, lower it a bit and backed it right into my garage. This guy was not lazy or afraid to please a customer, that's for sure.

    BTW, If I missed your intro; Welcome Aboard.
    Last edited by glenn bradley; 12-21-2009 at 04:48 PM.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  3. #3
    Join Date
    Dec 2008
    Location
    falcon heights, minnesota
    Posts
    5,610
    i had both my new drill press and band saw delivered from grizzly, and specified the liftgate right off the bat. i did get a call from ups the day before, to make sure someone was there. they said it was supposed to be there between 2-5pm, and it was there around 2:30. be ready to find a way to move your tools from point a to point b, since the driver only offloads at the curb.
    benedictione omnes bene

    www.burroviejowoodworking.com

    check out my etsy store, buroviejowoodworking

  4. #4
    Join Date
    Dec 2009
    Location
    Fresno, CA
    Posts
    27
    Quote Originally Posted by Dan Noren View Post
    i had both my new drill press and band saw delivered from grizzly, and specified the liftgate right off the bat. i did get a call from ups the day before, to make sure someone was there. they said it was supposed to be there between 2-5pm, and it was there around 2:30. be ready to find a way to move your tools from point a to point b, since the driver only offloads at the curb.
    Well as long as they show up I'm golden. I have a pallet jack and a couple of neighbors.

  5. #5
    It seems to vary from driver to driver.

    The drivers I've had to deal with were golden. In one case the guy had a 500# bandsaw strapped to a double pallet with a frame around the b/s. The guy used his pallet jack to move it 100' down my driveway while my neighbor and I played musical sheets of plywood with 3 sheets so he didn't have to drag it on gravel.

    I've been extremely lucky!
    Last edited by Ken Fitzgerald; 12-21-2009 at 05:16 AM.
    Ken
    ------



  6. #6
    Join Date
    Dec 2009
    Location
    Fresno, CA
    Posts
    27
    Well this time tomorrow I should know. My main question is about calling them ahead of time to advise of the need for a lift gate and residential delivery. Grizzly charged me for these things. I assumed they would arrange for them.

  7. #7
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    30,017
    Welcome to the clubhouse Ronald. Glad to have another luthier here...something I hope to do one of these days myself.

    Sounds like Santa's being real nice to you this year. I'm pretty sure your local FedEx will already know about the need for a lift gate, but I don't think it'd hurt to touch base with them tomorrow if you have any concerns. As has been said, the service provided by the driver will vary from drive to driver. When I bought my Grizzly jointer, the driver rolled it into my shop with his pallet jack. When my Powermatic Lathe was delivered (obviously not Grizzly, but another lift gate delivery), I had the driver leave the boxes in the driveway, since I was still in the process of remodeling my entire shop. He was more than willing to take it all the way into the garage for me had I wanted him to, though.

    BTW, nice chisels. I've got four of those seven myself and really like them.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  8. #8
    Join Date
    Dec 2009
    Location
    Fresno, CA
    Posts
    27
    Thnx for the welcome. I had a full set of Japanese chisels and they just never felt quite right in my hand, so about 4 years ago I bought a set of the two cherries and they feel like home to me.

    About 3 years ago I decided to sell of my entire operation. Family and corporate obligations were a bit overwhelming. Wood, machines, tools, supplies, plans... everything gone.

    So now I'm setting up shop again. Large machines and basic hand tools should all be in place before the end of the year. The first order of business will be to furnish the shop (benches, shelves, cabinets, etc) then the obligatory jig building will be next. So getting back to guitar building will still be several months in the future.

    Thanks again for the welcome. Looks like a nice place here and I like the family friendly atmosphere.

  9. #9
    Join Date
    Jul 2009
    Location
    Amherst, New Hampshire
    Posts
    10,604
    Welcome Ronald !!
    Faith, Hope & Charity

  10. #10
    Join Date
    Jul 2007
    Location
    DSM, IA
    Posts
    5,719
    Welcome to the Family Ronald!
    A man is rich in proportion to the number of things he can afford to let alone. -Henry David Thoreau
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