Really, a bad day FOR the BORG.
In this case it was Lowe's.
Our ancient clothes washer konked out. Wifey said we were getting a new washer. Wifey spoke, it was going to happen, arguments to the contrary not allowed.
So, Monday, I decided to do some preliminary comparison shopping. First went to Lowe's. They had lots and lots of appliances on display. In fact, so many, it is confusing to just look without assistance.
I spent over 15 minutes browsing the machines and reading the signs, opening doors and, figuratively, kicking tires.
Nearby at the appliance desk were three sales people, two men and a woman. I know they looked at me several times but none ever came over to ask if they could help.
Finally, I decided if this was the kind of service given by Lowe's on big ticket purchases, their after sale service was probably going to be just as bad, or worse.
I left, went home, wrote an e-mail to Lowe's HQ complaining.
I also went to the local independant appliance dealer we have been buying from for many years. Got a smile and "Howdy" as soon as I walked in plus the full tour of washers available with understandable explanations of changes and what is new. The prices were better on identical models than Lowe's. Plus, where Loew's charges extra for hoses and delivery the independant doesn't. Plus local guy knows we live in the county, not city, and saved us 1% on sales tax. Not a biggie but savings is savings.
Next day, brought wifey to independant. She got same courteous service. We picked out what we wanted, a Frigidare front loader, paid and went home. Less than an hour later the very courteous and expert delivery guys came, took away the old klunker and installed our shiny new washer.
Rod says a business should tell folks why to buy from them. These folks not only told us why, the showed us why.