Most of you probably don't know that I manage a tech support department for a rugged computer manufacturer. Occasionally, I need to request support from our vendors which usually goes well but I had to share this one. The vendor shall remain nameless.
Problem: Video card produces no output from the moment the system is powered on until....infinity.
Requested troubleshooting steps from vendor (abridged): Click on Start | All Programs | Accessories | System Tools | System
Information. When the System Information window is open, click on File | Export. Once the report is created, please include it with your ticket submission
Dear Techie (I was addressed as 'Customer'),
At this time, I cannot complete the requested steps as Iím still waiting for my neural link to arrive in order to identify (see) what the computer is intending to display. Once I have the neural link, I should be able to interact with the system and report back to you. At the moment, the faulty video card is preventing the system from communicating in its desired graphical manner. Iíve also tried removing the card and asking it directly why it doesnít want to allow the system to communicate as desired without success. Iím at my witís end at this point and with the tracking number received from TransGalactic Logistic Transport showing the arrival of my neural connector being light years away, I thought it be best to contact you.
No, this is not a joke, but your suggested troubleshooting steps requested when compared with the failure mode certainly are. Please re-read and re-advise.