Kirk Constable
Member
- Messages
- 414
- Location
- Seguin, TX
I made a couple Internet dealer inquiries last Friday night, both with big-city mega-dealers. One of them got back to me bright and early Saturday morning... the other midday on Monday. The 'late' one is the same one that took three days to get back to me when I was Fusion shopping a couple years ago. To their credit, at that time they were the ONLY one that bothered to contact me... but in the meantime, I'd already bought one elsewhere.
When you make an Internet inquiry, apparently Ford follows up with a 'marketing survey' call to see if you were satisfied, did you follow up with a trip to the dealer, would you recommend... etc. The lady was quite taken aback when I said no, I didn't follow up because it took them too long to get back to me, and no, I likely wouldn't contact them again or recommend them. Apparently, this was unreasonable on my part. Now, since I just bought the Taurus from those guys 3 months ago, I can state with certainty that they've got plenty of sales guys sitting around looking for something to do. While I was reasonably happy with my Taurus buying experience, I've been less than impressed with the followup service, and will probably go back to the small town dealer that's right around the corner next time I buy anything and let them go get it if they don't have it.
So I ask the group... is it unreasonable to expect a next-day response??
When you make an Internet inquiry, apparently Ford follows up with a 'marketing survey' call to see if you were satisfied, did you follow up with a trip to the dealer, would you recommend... etc. The lady was quite taken aback when I said no, I didn't follow up because it took them too long to get back to me, and no, I likely wouldn't contact them again or recommend them. Apparently, this was unreasonable on my part. Now, since I just bought the Taurus from those guys 3 months ago, I can state with certainty that they've got plenty of sales guys sitting around looking for something to do. While I was reasonably happy with my Taurus buying experience, I've been less than impressed with the followup service, and will probably go back to the small town dealer that's right around the corner next time I buy anything and let them go get it if they don't have it.
So I ask the group... is it unreasonable to expect a next-day response??