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Thread: Whiteside - CS

  1. #1
    Join Date
    Apr 2007
    No, not all of SoCal is Los Angeles!

    Whiteside - CS

    My take on a current project requires a 1/2" lonnng upcut spiral for mortising. I ordered a Whiteside RU5200 through Holbren (Brian is good people). The bit did not plunge very well and I was confused. I used a 3/8" bit to hog out most of the waste and used the 1/2" to get to finished size and depth.

    Reflecting on past experiences with Whiteside CS I dropped them an email, explained my experience and asked their advice for an appropriate bit for my requirement. Here is their response:


    If you will send this bit in to me I will modify it for you at no charge. This bit should plunge without any problems. We had a batch a while back that did not do to well and It may be one of those bits. I am in the process of changing all the spiral ends at this time to keep the end grind a bit more aggressive and user friendly.

    Todd Reece"

    I continue to be impressed with this company that takes a personal approach and an ownership in your satisfaction.
    Last edited by glenn bradley; 05-20-2010 at 01:20 AM.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  2. #2
    Join Date
    Nov 2006
    Alpharetta GA ( Metro Atlanta)

    I love that kind of response. It makes me happy that whiteside is always my 1st stop.

  3. #3
    Join Date
    Nov 2006
    Delton, Michigan
    another good customer relations story,, go whiteside
    If in Doubt, Build it Stout!
    One hand washes the other!
    Don't put off today till tomorrow!

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