glenn bradley
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So my Ridgid EB4224 oscillating spindle/belt sander developed a shudder on the upswing. A phone call eventually led to me dropping it at my local service center about 45 miles away. That was at the end of March.
Some of the repair parts showed up right away but there was a delay till the first week of May on the last part required to do the repair. When the part didn't show the service center called Ridgid for status; the parts will not be available til October!?!
I contacted Ridgid and was told that a replacement unit could not be requested until the repair delay hit 90 days. That means I would have to just cool my jets for 50 days before I can even start the replacement process.
I called Ridgid and asked that, while appreciating the need for policies and procedure, couldn't we all agree that the 90days would surely be met and let's just go ahead and order a replacement. As a matter of fact, there's a stack of 4224's right down the street at the same Home Depot where I bought it in the first place. How about I just go get one of those? . . . . Nope.
After the Ridgid rep called the service center I was told that a replacement request will be sent by the service center and a replacement unit should arrive in about a month.
(read sarcasm here) Wow. Now that's efficient and satisfying customer service, huh?
Some of the repair parts showed up right away but there was a delay till the first week of May on the last part required to do the repair. When the part didn't show the service center called Ridgid for status; the parts will not be available til October!?!
I contacted Ridgid and was told that a replacement unit could not be requested until the repair delay hit 90 days. That means I would have to just cool my jets for 50 days before I can even start the replacement process.
I called Ridgid and asked that, while appreciating the need for policies and procedure, couldn't we all agree that the 90days would surely be met and let's just go ahead and order a replacement. As a matter of fact, there's a stack of 4224's right down the street at the same Home Depot where I bought it in the first place. How about I just go get one of those? . . . . Nope.
After the Ridgid rep called the service center I was told that a replacement request will be sent by the service center and a replacement unit should arrive in about a month.
(read sarcasm here) Wow. Now that's efficient and satisfying customer service, huh?
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