A little while back I ordered 2 yellow ribbon inlay blanks from Woodturningz. When they came in I promptly epoxyed both blanks onto Sierra tubes and let them cure for a couple of days. When I turned the first one for my Cousin's son who had just returned from Afghanistan I was very disappointed in the results and could not send something like that to anyone. The ribbon looked washed out in parts and in other parts was almost brown and the wood was not great to say the least. My first thought were "Is this what these are like"? I turned the second blank and it came out beautifully.
I took pictures and sent an email to Ryan at Woodturningz expressing my dissatisfaction. Within a day Ryan contacted me and advised that they would be replacing the tube at N/C. Their supplier did not know what had caused the problem but also did not hesitate to replace the tube. Bad blank is on the left. Both have had 1 coat of sanding sealer applied.
Instead of just having them ship a blank all by itself I added to an order I was already contemplating. Its not the cost of the item its the service behind it that makes for repeat customers.