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Thread: unhappy with Mazda

  1. #1
    Join Date
    Nov 2006
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    Mountain Home, Arkansas
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    11,832

    unhappy with Mazda

    My 24 year old daughter has a three year old Mazda CX7. Nice enough car but it has always given lousy gas mileage.
    Last week she had a very traumatic day of driving. Within an hours time: a rock, not a little stone, hit and smashed her windshield while she was on an Interstate; a short while later she was pulled over by the State Police. Stressful enough because she was actually slightly under the speed limit. The Trooper told her her car was on fire. Fortunately, on inspection it was found to not be on fire. But a huge amount of smoke was coming from it and that caught the Troopers attention. What happened was her a/c compressor had frozen and the belt kept being pulled around the pulley.
    Stuck on the highway (thank goodness for cell phones) she called us to express panic; a friend to pick her up and a tow truck to take to the nearest Mazda dealer.
    With some Googling we found that many-many complaints had been filed with Mazda for the identical problem. And all of them were right at 45,000 miles, just what her car has.
    Windshield $250.00 to replace; a/c and belt $850.00.
    Then, when fixed she found she was getting much-much better gas mileage. Before the a/c was changed, in other words the entire time she owned the car, it had given really poor mileage.
    This indicates to non-mechanic me the a/c unit was bad the whole time and was dragging. Bad news.
    We don't know if Mazda will make good on the replacement. But we do know this is the last Mazda ever for anyone in our family.
    "Folks is funny critters."

    Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire

  2. #2
    Sorry to hear all of the trouble..

    Bright side 1. No speeding ticket
    2. No one injured by the rock and now a CLEAN windshield.
    3. Better MPG
    4. Cool air

    No Mazda for me! after reading this.
    Remember the tea kettle - it is always up to its neck in hot water, yet it
    still sings!

  3. #3
    Join Date
    Dec 2007
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    Billings Missouri near Springfield Mo
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    4,552
    That wasn't any fun in this heat but glad the rock didn't come thu.
    A Turn N Time
    Components for John Smith Organs and the Hobby Organ Builder

    Frog Pond Guitars


    Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.

  4. #4
    Join Date
    Oct 2006
    Location
    Tokyo Japan
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    15,807
    That is too bad Frank, I'm glad that your daughter is OK.

    I had a Mazda GLC and it was a Great Little Car. I put a lot of miles on it and the only thing I ever had to replace were the front struts and one CV joint, and to be fair that was at the 150,000 Km mark, and for those of you that don't speak Canadian, that was right around 94,000 miles. I got great mileage and I really did like the car, the only reason I sold it was I could not afford to own a car living in Vancouver, and I was moving to Japan. My parents had a Mazda 929 and they loved that car, they put a lot of miles on it and they eventually traded it in for a Ford Taurus. My dad said that is the second worst car move he ever made, the first was trading in his 68 Dodge Dart for a 71 Chrysler Newport, boy he hated that Newport

    All I'm saying is because of one bad car, you can't cross the whole company off the list

    Heck Ford make some good cars, but remember the Pinto

    Again Frank, I'm just happy all it cost was time and money
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  5. #5
    Join Date
    Nov 2006
    Location
    Villa Park, CA
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    1,407
    Sorry to hear of your daughter's problem with the car.

    I want to add my experience with Mazda, however. I owned a 91 929 and it was a great car. I finally sold it to a friend in about 2007 and she still has it and drives the heck out of it. To replace it, I bought a 2007 CX-9 and have been more than satisfied with it.

    Prior to the 929, I owned a Nissan Maxima and it was trouble from the beginning. I know that Nissan has made improvements in their quality, but I will NEVER own another Nissan. If someone gave me a brand new Nissan, I'd sell it and buy some other brand.

    Good luck on getting Mazda to pay for the A/C. Try to compromise with them, like offering to pay half. After all, she did use it for 45K miles.

    Mike
    Ancora imparo
    Go into the world and do well. But more importantly, go into the world and do good.

  6. #6
    Join Date
    May 2007
    Location
    Kansas City, Missouri
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    I was thinking the Mazda CX7 was the same as the Ford Edge, but it's actually the Mazda CX9, like Mike has. The Mazda CX7 is it's own platform.

    Bummer on the WS and AC, glad she is ok. My wife's car is having the same issue with the compressor on her Isuzu. Isuzu wants $1400 to replace the compressor. I've bought the vacuum and manifold gauges and plan to do it myself, but still an aftermarket compressor is still $450.
    Darren

    To a small child, the perfect granddad is unafraid of big dogs and fierce storms but absolutely terrified of the word “boo.” – Robert Brault

  7. #7
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    Quote Originally Posted by Darren Wright View Post
    I was thinking the Mazda CX7 was the same as the Ford Edge, but it's actually the Mazda CX9, like Mike has. The Mazda CX7 is it's own platform.

    Bummer on the WS and AC, glad she is ok. My wife's car is having the same issue with the compressor on her Isuzu. Isuzu wants $1400 to replace the compressor. I've bought the vacuum and manifold gauges and plan to do it myself, but still an aftermarket compressor is still $450.
    You also need a vacuum pump to evacuate the system before you put the freon in. Try to find a friend who does A/C work and s/he will have all the equipment.

    Mike
    Ancora imparo
    Go into the world and do well. But more importantly, go into the world and do good.

  8. #8
    Join Date
    Dec 2009
    Location
    Madison, WI
    Posts
    206
    Sorry to hear about your Mazda. My father has had nothing but good luck with his Mazda3. I wonder if the issue is in part with the dealer - any competent mechanic would have noticed that years ago during a service. Our dealer - Don Miller Mazda of Madison - has been very responsible.

    That said, be happy it's just the A/C system that was malfunctioning - while the smoke was a bit scary, it wasn't life-threatening. For a while, some VW products were having frequent transmission failures - and repairing them often cost more than half the Blue Book value of the car!

  9. #9
    Join Date
    Dec 2006
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    RETIRED(!) in Austintown, Ohio
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    1. The broken windshield was not Mazda's fault. And why $250 to replace? Comprehensive insurance should have replaced it free of cost, or at most, the deductible.

    2. Did she ever complain to a dealer about lousy mileage? If so, they might have done something. There was likely a Dealer Advisory about the problem.

    3. The problem was fixed, so why bash Mazda for it? Nearly every brand on the road has had recalls and Dealer Advisory repairs.
    Jim D.
    Adapt, Improvise, Overcome!

  10. #10
    Join Date
    Nov 2006
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    Mountain Home, Arkansas
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    Stu, Jim, I understand all manufacturers can have problems.
    But my gripe with Mazda is a documented history of this problem with the a/co unit and no action or compensation from Mazda. Plus, they, apparently continue to produce the same troublesome unit. Bad company faith is why I'll never use their products again.
    "Folks is funny critters."

    Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire

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