The power switch on my belt/disk sander would not turn off and could not be repaired. One call to Rikon and a new switch is on the way.... FREE! This is for a 5 year old machine, way out of warranty.
As if that were not good enough, I mentioned to him that I have been having a problem with guide bearing squeal on my band saw (detailed here a few months ago) and in spite of my cleaning and lubricating it kept recurring. It seems they no longer use the same bearing in this saw, but have switched to a higher cost sealed bearing. McMaster gets $8 each for them and the saw takes 10! However, Rikon sells them to their customers for the same price as the old style bearing, $4.95. So, they are on the way too! No shipping charge as he will put them in the same package as my free switch.
This is the second time I have needed to contact Rikon support and I have come away more than satisfied each time. Nice to deal with a company that takes care of its past customers (he thanked me several times for purchasing their equipment) and does not place all their energy into trying to find new customers.