As part of our ongoing program to provide enhanced customer service, we are moving to a new service centre, based in Florida.
We have really valued Tim Geist's great assistance in servicing Nova Products and customers to date, but he has decided that he wants to move on to other opportunities. We wish to thank him for his stalwart service for Nova and wish him all the best for the future!
This has presented us with a nice challenge, and an opportunity to re look at how we met our increased service needs in order to meet our growing sales and popularity in the market. Also we want not only to meet our service requirements - but ensure that we further improve our service levels and enhance our customer care experience.
We are excited by this move and look forward to being able to offer our customers an improved level of service and assistance, with longer service hours and dedicated NOVA engineers.
Our office is open from 8am to 6pm, Monday to Saturday. An afterhours urgent message service is available outside of these hours.
Our toll free number remains the same:
Our contact details
4627 Chancellor St, NE
Toll Free Calls - 1-866-748-3025
Toll Free Fax - 1-866-748-4193
Phone - 727-346-4775
Email - email@example.com
This centre is now open to receive calls and emails, and any returned products, and will be ready to ship all standard orders for parts from Monday 18th October. Some urgent orders for parts will be shipped before this date on a case by case basis.
Once fully operational, this centre will ship parts next business day. We appreciate your patience during this short period while this centre becomes fully operational.
You can order parts and spares online or contact us
We are reviewing on a daily, weekly and monthly basis and will report back in our next store newsletter how things are going. We are also steadily improving the level of service on our website, with enhanced FAQs and product support, more on this in upcoming newsletters.
In the meantime, we are very much looking forward to providing our NOVA owners and users with this improved level of service, and please don't hesitate to contact us, or me directly, should you wish to discuss this move further with our team.
All the best,
Peter Baker, CEO