Greetings and a Happy New Year.
As you can see, I ordered the Freud Adjustable Tenon Cutter 99-761 and the optional glass panel door cutter # 54-760 from you on the 29th of December.
I'm very pleased with the quick service, but the packaging was not very good.
I've included a number of pictures showing the problem.
This is the view that greeted me when I removed the top layers of paper from the box, the cutters were loose inside their enclosures. For the item on the left, the "Optional Glass Door Panel Cutter #54-760, as it had only plastic to bang into, it is not damaged, but the item on the right, well, there are a lot of chipped carbide tips, as the following pictures will show.....
Attachment 52899 Attachment 52900
You can see the damage to the plastic base as well
It looks to me like the glue holding the plastic inserts let go, I think that this is partly a fault of the way Freud packages the items, but also the fact that your shipper laid the boxed on their backs, and did not stand them upright.
Attachment 52902 Attachment 52903 Attachment 52904
Attachment 52905 Attachment 52906 Attachment 52907
The chips on the carbide are substantial, I am sure that they will not preform well in this state.
Now at this point what do we do about the problem?
I would very much like the one set replaced, the #99-761 the Adjustable Rail and Stile Router Bit Set, Ogee Profile 1/2" shank Freud.
The other item is fine, and will be no problem to use.
I need this set for a project that is already in the works and I hope this can be dealt with quickly so that I am not delayed.
I would also suggest that the package be opened and some foam or something be placed inside so that this could not happen again.