We have three large picture windows in our living room area. A couple years ago one of them lost it's seal and I had to have it replaced. The local company I called seemed very inept at handling the order. Required multiple calls to get anything done.
A couple months ago another went bad. I called the same company, and others, for estimate. First one had the best price. After call upon call they finally came today to install the new window. Had old one out then learned the replacement was wrong size.
Now, they need to reorder and get the correct glass. I'm going to try to get a break on price or some kind of extra for my money. I think I'll ask for free Low E.
This is an old company with a good reputation but they don't seem to have an up to date management plan. Dealing with them is like trying to figure out who's on first.