Of SERVICE!!! i had alot trouble gettin some longer clamps when i was making the sleigh bed a year or so back.. they were coming threw a distributor, that didnt know packing methods well!! had them come in broke three times 4 clamps and every time they cam in broke in some form or another.. the distributor gave up and said they weren't carrying them anymore and gave me a full refund and i ordered them one more time from another place.. they got three out of 4 to me with usable parts..enough to make 3 workable.. well i noticed that the guy with the neat shop this week had some Bessy clamps,, as in lots of them i asked how he got his there in one piece? he told me he had trouble as well and had contacted the company.. he gave me some info to contact so i wrote the person and told him my story.. i was not asking for a new clamp just relaying my info and asked about a banner for the shop and offered to pay for it.. well i got a return email that he was sending out a banner and a new head for the clamp that was broke.. i was elated and today the boxes came and he done more than just a head and banner he gave me some new gadgets for the clamps and no charge and he reaffirmed my beliefs that good company's will give good service and that any of us looking for clamps need to give BESSY a look and i give them a big attah boy for great service above and beyond!!!