I'm not trying to bash anyone, but I visited the WC closest to me on more than a couple of occasions, during the course of a couple of years, and felt as though I were intruding on their time...Rockler on the other hand{besides being closer} made me feel welcomed and appreciated from the moment I walked in, & every time since. It was pretty simple to decide who was going to get my biz. I understand bad days happen to us all, but when every trip brings the same results...well...
I'm also lucky enough to have a Home Depot & a Lowes side by side less than a half mile from my driveway...and yet I drive a couple of miles to a mom & pop hardware when such items are needed...may be a tad pricier, but their CS/knowledge is outstanding in comparison.
Guess what I'm trying to say is, the internet isn't the only reason sales drop.
Also, to be fair & honest, if I'm needing items that can't all be bought at one location or another, I'll usually order on-line for the time/money savings of running all around town....my two pennies!