I know the reports on good CS from Rob Lee's outfit are almost boring at this point . . .
I had placed an order to take advantage of the current free shipping offer. I realized after placing it that I wanted to modify the order. It was after hours so I called the 800 number and left a message as instructed.
Just like you would expect from Lee Valley, I called this morning, they had received the message and held the order for me. How many times have I emailed or left messages at other companies and never even heard back? But, I digress . . . I asked if I should cancel and re-place the order or could we modify it?
When the person helping me gave me the response "We can do whatever you'd like", I had an all too familiar thought pass through my mind (read in an echoing 'thought-voice'): "why can't other companies be as friendly and accommodating?".
Alright, that's enough praise for now. We don't want Rob getting too comfy and thinking he's got it all worked out