Well i have a long letter i sat down and wrote to send to Rob Lee after my latest experience its a long list getting a load off my chest as a loyal supporter. But before i do i wanted to ask you what you thought?
I have come across "stock outs" on items that to me define the company i first came to know when learning of the stores existence. And this aint a result of the Christmas rush. This is over time and approaching my all time favorite winner of this aware (Home Depot) Yup there i said it Lee Valley and Home Depot in the same line who would have ever thought.
Then i have come to find that quality of some hardware is heading for the gutter as in brass bits and pieces.
Lately i have found the locked up tools to be a deterent to my purchasing them. It was fine when i was totally an idiot and just had to have it. But now i would like to try it out somewhat before or at least get to examine it a bit longer than the few seconds expected when its handed to you out of the display cabinet by a store clerk feeling the pressure of the customer line up that is if the keys darn well work.
And finally i am getting real tired of being bombarded with launches minatures of tools designed for elves and tai chi gadget gimics which i dont want nor need in their flyers.
We just had a post about buying local and i could not believe i would be experiencing this issue so similar to what Brent experienced but now with Lee Valley.
Whats your thoughts? Are they losing their way? I will be bold enough to say they are regardless of the wrath the woodworking community would heap upon me for critising them.
Please have your say but do differentiate between store and online experience. And yeah i know you can check stock of items before going to the store. And i know i can return something i dont like no questions asked. Its not a customer service issue. Its a customer satisfaction issue.