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Thread: Not a good day

  1. #1
    Don Taylor is offline Former Member (by the member's request)
    Join Date
    Jan 2007
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    1,289

    Angry Not a good day

    Well, today was suppose to be a gloat day for me and it turned out to be a bummer instead.

    Back in December, I ordered the Powermatic 209HH 5 hp, 1ph Planer with Byrd Shelix Head. I got a call saying it would be January. In January, I got a call saying it would be Febuary. In Febuary I got a call saying it would be March.

    I got a call yesterday saying that Powermatic had shipped "one" unit and the rest would be shipped in April. Turn's out that unit was mine and my seller didn't even know it had been shipped. It was in Jacksonville and would be here tomorrow (today). He told me to call and make sure the lift gate was set up and if not to call him and he would take care of it.

    I called the shipping company and they assured me the liftgate was all set up. Today, the truck came aroun noon-30 and the guy says You don't have help? I don't have a lift gate. Gr-r-r-r-r-r (Like I was going to ask friends to unload an 800lb planer off a semi )
    After explaining and knowing I would have to wait until tomorrow, he called and found there was a liftgate here in the same area. They met and switched the planer onto the liftgate truck and came back around 5:30 PM.

    The guy was really nice but in a BIG hurry. Had another delivery he said. He put the planer in the shop and I tipped him the $10 I usually give them if they put the big tools in my shop.

    So-o-o-o-o I used my sky hook and pulled the wooden crate off the planer. I cut the plastic wrap. OOP'S what's this.... Chunks of metal in the plastic.

    Lookie what I got:








    Bummer huh?

    DT

  2. #2
    Join Date
    Dec 2006
    Posts
    535
    Geeze Don, that sucks! Looks like some busted inserts, what did they hit? Any other damage? At least they didn't try to wing it without the lift gate and drop it on the pavement!

    Still I bet you'll love it once its fixed! Cuts smoooth I hear, and no more fussing with knife heights.

    John

  3. #3
    Join Date
    Dec 2006
    Location
    Punta Gorda, Florida
    Posts
    902
    That's the pits. Are the damaged ones all on the same row. Like John said, beware of unseen damage.

  4. #4
    Join Date
    Oct 2006
    Location
    Placitas, NM in the foothills of the Sandia Mt
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    688
    Whoa Don, what a bummer. I hope they can redirect unit #2 to you so you don't have to wait another three months.

    What shipping company was it?

    I can't believe how the shippers seem to just not give a d**n. I think about half of my Festool stuff arrives damaged and they package to the max.

    I'll bet that will be one sweet machine when PM eventually does right by you
    Don't believe everything you think!

  5. #5
    Steve Clardy Guest
    Surely the metal hood was covering everything up?

    Wonder if someone got carried away with the impact gun tightening those cutters up

  6. #6
    Join Date
    Nov 2006
    Location
    Waterford, MI
    Posts
    773
    Bummer. As much of a PITA as the first shipment was, I think I'd be inclined to just pull the head out and have them swap it. Has the seller seen the pics yet and addressed this?
    --------------------------------------------
    Link to my ongoing ClearVue DC Install on CV's site: http://www.gallery2.clearvuecyclones...s-Mini-CV1400/

  7. #7
    Man that sucks big time.
    I like Steves theory bout over torque in assembly but man how could the metal chunks get in the plastic wrap. Wasn't it in a crate? And those heads must of come from Byrd to PM???

  8. #8
    Join Date
    Nov 2006
    Location
    Northville, MI
    Posts
    507
    I would say a quick call to PM to explain the busted cutters. Surely this isn't something from the shipping. PM could have new cutters to you in no time.
    Jim

  9. #9
    Join Date
    Dec 2006
    Location
    RETIRED(!) in Austintown, Ohio
    Posts
    4,993
    The way those cutters are 'randomly' broken - not all in a row - and the fact that they all seem to be broken on the back, non-cutting edge, I'd guess that whoever installed the inserts in the head over torqued them.

    If they'd broken from cutting impact, the leading, cutting, edges would be fractured, and if something was dropped on them, they'd likely all be broken in a row.

    I think you have a case of bad quality control in the assembly area.

    On the good side, it looks like a handful of new inserts will solve the problem. Just be careful when you torque the new ones dowm...
    Jim D.

  10. #10
    Don Taylor is offline Former Member (by the member's request)
    Join Date
    Jan 2007
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    1,289
    I called my seller. I told him the broken chips are all the way around the head. This thing had to be running when it happened. The chips were probably all over the machine when they wrapped the plastic around it in Chi-Wan.

    I told him under no circumstances would I replace chips or the head. For what I paid for this machine they can pick it up and bring me one worth the money. I have been chastised for my views concerning this very thing on that "other" forum. I just "will not" pay this kind of money for a machine, wait this long and then rebuild it for them.

    If I have to wait too much longer I'll send this one back and go with Steel City.

    The shipping company was Southeastern Freight. They have been very good in the past but that guy was in a real hurry to leave here.

    Powermatic comes shipped in a real wooden crate. There was no damage to it that I could see. They could have dropped it straight down when they moved it from one truck to another and if they were over-torqued...

    I am still inclined to believe that this thing had to be spinning for this kind of damage to occur. MANY of the chips are not broken but have gouges in the leading edges like it hit a nail or something.
    The guy I am dealing with will take care of it for me. He has the pictures and will call me tomorrow. He's been great to deal with.

    When all is said and done I'll make a report and tell you who he is. Now is not the time.

    DT
    Last edited by Don Taylor; 03-09-2007 at 02:13 AM.

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