My oldest son and I needed a father/son outing so......I twisted his arm and he agreed to accompany me as my guest to Bristol, TN in March for both the Nextel and Sprint Cup races. I made a "tour" reservations and we are staying in Knoxville and traveling by bus each day. We also got a track tour on Sunday.
Then I made airline reservations. The cost was $929 for both our tickets. These reservations were made in October.
Yesterday Cheap Tickets called to say that my return flights had been cancelled.
First problem. English was a secondary language for them. Now that is not a personal problem with me. My former employer GE from whom I retired has thousands of employees in that country and I have received 2 personal invitations to weddings in that country. But......when my wife explained "He's deaf and he can't understand what's being said on the telephone"....they didn't comprehend the situation. She even asked for a supervisor and he didn't understand.
2nd problem. My original reservations had been canceled out of my "trips" record and a new one having me return a day later had been inserted. These people were trying to get us to agree with it. I told the wife to tell them "No". After a long discussion....they said it was the best they could do. My wife told them it wasn't acceptable. Now returning a day later is no problem for me...I am retired. So except for an additional room in a motel and meals for the son and I, it isn't a problem. My son, however, would have to take an additional day of vacation. BUT....I checked online. There were other flights that would have got me home on the original date but they wouldn't make those. We called the airline involved and they said the ticketing company would have to authorize making changes. Of course, more money was involved.
Sadly for them, an email requesting a survey arrived about this time. Guess how that went?
This afternoon I made different flight reservations using a different agency and airline company.
As I type, my wife is on hold waiting to cancel the alternate reservations they made for me and establishing a refund.
I really believe the ticketing agency and the airlines were trying to force me to change reservations at a higher price to get home on my original date.