well, today's the day....

[glenn bradley]

That does indeed bite. In my career I have worked for more than one outfit that provided outsourced services. It was all about meeting the minimum SLA with the minimum amount of staff. The marketing people promised the world, sold the deal and we delivered on the exact contractual requirements. The Customer Representatives then spent the first year or so sucking up to the client, explaining that sales people's dog and pony glamour didn't map directly to the contract in effect, blah, blah, blah and salving over the inevitable problems that come with farming out something you're good at to a bunch of folks who are just doing their job. The bottom line looks great, stockholders are temporarily happy and the folks who decided to outsource take their golden parachute at the first opportunity and move on to the next company with a track record of "meeting their goals". Yes . . . I truly live in a Dilbert cartoon.

[Dave Hawksford]

Hoping the best for ya Dan

[ken werner]

Sorry to hear about this Dan. Maybe it will lead to a better opportunity for you. Let's hope so, anyway.

[larry merlau]

your starting a trend there dano,, you got referred earlier last year or the year before.. now your doing it again one thing about it your gonna be way to over qualified with all these companies experience under your belt....

[allen levine]

Ill third the phrase, that really bites.

[Ken Cook]

Sorry to hear about this Dan. Maybe it will lead to a better opportunity for you. Let's hope so, anyway.

Ditto^^^ Hang tuff!

[Ken Fitzgerald]

Sorry to hear about this Dan! My best wishes for you!

[Dan Noren]

the funny thing is, is that the company just doesn't get it. in the over a year and a half that i've been there, (we have us onshore, and tcs offshore) there has been a complete turnover of people on the tcs side, while we've had the same crew of people. now they're turning over the whole of our bunch, our operations, and support people to tcs. basically what i call a bunch of cabbages, all head, and no practical experience. it is like the sigma 6 scam, as long as the monkey pushes the buttons at the right time, and everything sticks to the script, all is well and good. but, if it goes off script, and no one has any practical experience in fixing things, that's when the real fun starts. not that i'm calling the tcs people monkeys, they're good people, but all they know is what's on the run sheet, and not much else. not sure if i can name the company i work for (that whole tos thing ya know), but they've taken to calling themselves "america's grocer" by thier own admission (sort of like the dallas cowboys calling themselves america's team).

on the football side, if you need a place to lay low for a while allen, you can stay here with us vikings fans....

[Bob Gibson]

That really stinks Dan.

[Stephen Bellinger]

Well that bites. I hope you stay as busy as i have since being laid off. Been laid off since thanksgiving and it seems i never get any time for my self.