Matt Ducar
Member
- Messages
- 152
- Location
- Boston, MA
< rant mode on >
So I went to my local Sears store today to swap out my old tape measure. Over the last 10+ years, the thing has worn out.
I figure no big deal, I'll take it to my local Sears store and swap it out -- just like I've done on occasion with other Craftsman tools and how I remember my father doing when I was young. The sales guy tells me that Sears no longer sells a Craftsman brand tape measure. He tells me they decided to stop carrying them because the warranty exchanges were too costly. They would do a one-time exchange for a Stanley tape measure, but after that I'm out of luck.
I didn't know what to say. This is now the second or third time Sears has discontinued a tool that I supposedly had a lifetime warranty on.
I've probably bought my last Craftsman branded product. If I need a hand tool I don't already own, I'll probably buy a cheap one at HF. If I happen to use it enough that I wear it out, then I'll step up to a better brand. Just no more Craftsman products for me. It will even have to be one heck of a deal for me to buy another Sears product -- I'm that annoyed by this.
<rant mode off>
Thanks for letting me blow off some steam.
So I went to my local Sears store today to swap out my old tape measure. Over the last 10+ years, the thing has worn out.
I figure no big deal, I'll take it to my local Sears store and swap it out -- just like I've done on occasion with other Craftsman tools and how I remember my father doing when I was young. The sales guy tells me that Sears no longer sells a Craftsman brand tape measure. He tells me they decided to stop carrying them because the warranty exchanges were too costly. They would do a one-time exchange for a Stanley tape measure, but after that I'm out of luck.
I didn't know what to say. This is now the second or third time Sears has discontinued a tool that I supposedly had a lifetime warranty on.
I've probably bought my last Craftsman branded product. If I need a hand tool I don't already own, I'll probably buy a cheap one at HF. If I happen to use it enough that I wear it out, then I'll step up to a better brand. Just no more Craftsman products for me. It will even have to be one heck of a deal for me to buy another Sears product -- I'm that annoyed by this.
<rant mode off>
Thanks for letting me blow off some steam.