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Thread: UPS vs. FEDEX, No Contest

  1. #1
    Join Date
    Apr 2007
    No, not all of SoCal is Los Angeles!

    UPS vs. FEDEX, No Contest

    I have had a few large machines delivered by FEDEX. Never a problem; delivery coordination, schedules and pre-phone calls all done as expected. I am waiting on the second attempt by UPS to perform the same basic function; deliver a box. On Friday I lost most of a workday waiting for a delivery that never came. I called early in the day to confirm the delivery time and the instructions; all was reported as a-ok. An hour after the latest point in time that the delivery should have been made I called again. I was told that the box hadn't made the truck . . . oops.

    Arrangements were made for a second attempt today but, since they already cost me most of a day's work, could the driver call me prior to leaving the drop just before mine so I can meet him for delivery?. You guessed it, "sure, no problem. Should he use this number?" ANyway, I get a call to tell me the driver is sitting in the driveway. I say "no problem, I'll be there in 15 minutes." I get there in 8 minutes and . . . wait for it . . . no truck. I call the number and am told the driver got impatient and left. I keep my cool but do mention that 8 minutes ago, they had agreed to 15 minutes. Ah, the driver had actually already left before he even called in, they will send him right back - web of lies - .

    Anyway, I have now cost my employer another hour of my time and still no truck.

    FEDEX is sooooo much better at this than UPS.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  2. #2
    Join Date
    Feb 2007
    North West Indiana
    Wonder if it is the driver? My FedEx guy will dump something off of his truck on my driveway regardless of weather. My UPS guy, he runs his route so he comes up the drive behind my bus and can hand me my packages. (dang, getting more packages than I should!!)

    God and family, the rest is icing on the cake. I'm so far behind, I think I'm in first place!


  3. #3
    Join Date
    Dec 2006
    RETIRED(!) in Austintown, Ohio
    I have the opposite problem. The FedEx drivers (several different ones) just dump stuff off, sorta next to the house, in the driveway, regardless of weather, and regardless of whether anyone is home. A couple winters ago, I actually hit a FedEx package with the plow - it was delivered while it was snowing, and got covered up. We'd been home all day on delivery day, but nobody ever rang the doorbell.

    The UPS driver will deliver it to hand. He even stops by the shop to see what I'm making. If nobody's home, he'll leave packages on the porch, but always behind the planters so the package can't be seen from the street.
    Jim D.
    Adapt, Improvise, Overcome!

  4. #4
    Join Date
    Dec 2008
    Santa Claus, In
    Must be a mid-west thing. UPS is ten times better than FedEx
    If you don't take pride in your work, life get's pretty boring.

    Rule of thumb is if you donít know what tool to buy next, then you probably donít need it yet.

  5. #5
    Join Date
    Nov 2006
    Mountain Home, Arkansas
    I have had issues with UPS in the past. Both UPS and FedEx seem to give good service these days. They will leave packages on my covered porch. Even my USPS guy is very good about that.
    "Folks is funny critters."

    Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire

  6. #6
    Join Date
    Apr 2007
    No, not all of SoCal is Los Angeles!
    The title obviously was intended to stimulate discussion. I have never had issues with UPS before but, I have never used UPS-Freight. I'm sure like many localized problems, management is to blame. If it is bad people, management should fix that; there's a ton of folks looking to work ;-). IF it is bad process, management should fix that too. In this case I think it is bad procedure. Poor process handling, communications and general moral seem to be a top-down problem so I don't think the troops are to blame on this one.

    The driver was as nice as could be and hauled the delivery into the shop without question, inspected the box, noticed a small tear and asked if I wanted to open it up for a look; no complaints there. The breakdown in this particular incidence came from the dispatcher telling me one thing, failing to document or pass on what was promised. This resulted in the driver never getting the word to call ahead and created a second sub-optimal delivery attempt for everyone. FedEx-Freight calls days ahead, gives you a 2 hour window, calls the morning of and 30 minutes before delivery if requested. I am sure both have good days and bad. I have just never seen FedEx-Freights bad side yet .
    Last edited by glenn bradley; 10-08-2012 at 07:52 PM.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  7. #7
    Join Date
    Dec 2006
    Lakeport NY and/or the nearest hotel
    Just for general edumacation purposes...

    UPS-freight is what used to be Overnight, several years ago UPS bought Overnight, and the 'freight' side of UPS was born.

    Fed-ex's freight arm is what used to be a couple of different players...

    copied from fedex's 'about' page:
    FedEx Freight
    FedEx Freight is the leading U.S. provider of next- and second-day regional, less-than-truckload (LTL) freight services. FedEx Freight is known for exceptional service, reliability and on-time performance.
    In 1966, Viking Freight opened its doors in 1966 as a courier service within selected areas of California and rapidly grew to be the state's leading intrastate trucking carrier. By 1986, Viking's service area covered 10 western states, including Alaska and Hawaii.
    In 1988, Viking became a subsidiary of Caliber System Inc. During the next ten years, Viking solidified its position as the market leader in the West and periodically expanded its reach beyond its western regional territory. In January 1998, Federal Express Corp. acquired Caliber System and created FedEx Corporation, a global provider of transportation, e-commerce and supply chain management services.
    Meanwhile, American Freightways (AF) was founded in 1982 by Sheridan Garrison. Despite regulatory and economic obstacles, AF quickly became the fastest-growing, independently-owned regional LTL carrier in the nation. In 1989, AF became a publicly-held corporation and by 2001 had developed a wide network of customer centers Ė providing 100 percent direct coverage to 40 contiguous U.S. states.
    American Freightways was acquired by FedEx Corporation in 2001. By combining Viking and AF, FedEx Corp. created FedEx Freight to offer one-stop shopping for LTL customers who require top-quality, highly reliable regional freight service. In June 2002, FedEx re-branded AF and Viking as FedEx Freight to accelerate growth of regional LTL freight business through a common branding system. Through a comprehensive network of service centers and with timely, accurate information systems, FedEx Freight is committed to delivering reliable, responsive LTL service throughout the U.S. and beyond.
    In 2006, FedEx Corp. acquired Watkins Motor Lines, a leading provider of long-haul LTL services. Watkins was rebranded FedEx National LTL and now operates as a separate network within the FedEx Freight segment.
    Today, FedEx Freight is the less-than-truckload shipping industry leader in the U.S.

  8. #8
    Join Date
    Jan 2011
    Hudson Valley NY
    I retired from FedEx, 5 years driving, 15 years dispatching, 6 years as a dispatch manager. All I can say is if you have a problem with a FedEx delivery or driver make sure you call them and let them know. We took customer complaints very seriously due to all the competition out there. Most people wont call so the problems never get corrected. From the drivers side, as you know, everything today is productivity. These guys are rated by stops per hour, dont make your stops per hour goals and you could be looking for a new job.

  9. #9
    Join Date
    Feb 2008
    S E Washington State
    I've never had a problem with either. Fact, I've always marveled at how good their service is.
    "We the People ......"

  10. #10
    Join Date
    Jul 2009
    Amherst, New Hampshire
    I've never had a problem with fed ex. Not too many problems with UPS but because of the problems I've had in the past I always ship/request fed ex.

    I've called ups no less than 5 times in the past year to complain about their driver speeding on my road. Once he went around the school bus while I was waiting for my grand daughter

    I'm not sure about fed ex but I've heard that ups really puts a lot of pressure on their drivers to get their runs done real fast.
    Faith, Hope & Charity

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