I have had a few large machines delivered by FEDEX. Never a problem; delivery coordination, schedules and pre-phone calls all done as expected. I am waiting on the second attempt by UPS to perform the same basic function; deliver a box. On Friday I lost most of a workday waiting for a delivery that never came. I called early in the day to confirm the delivery time and the instructions; all was reported as a-ok. An hour after the latest point in time that the delivery should have been made I called again. I was told that the box hadn't made the truck . . . oops.
Arrangements were made for a second attempt today but, since they already cost me most of a day's work, could the driver call me prior to leaving the drop just before mine so I can meet him for delivery?. You guessed it, "sure, no problem. Should he use this number?" ANyway, I get a call to tell me the driver is sitting in the driveway. I say "no problem, I'll be there in 15 minutes." I get there in 8 minutes and . . . wait for it . . . no truck. I call the number and am told the driver got impatient and left. I keep my cool but do mention that 8 minutes ago, they had agreed to 15 minutes. Ah, the driver had actually already left before he even called in, they will send him right back - web of lies - .
Anyway, I have now cost my employer another hour of my time and still no truck.
FEDEX is sooooo much better at this than UPS.