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Thread: Somewhat dissapointed in Hitachi

  1. #1
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    Somewhat dissapointed in Hitachi

    A few years ago I needed a 3/8" corded drill for a specific job. I purchased an Hitachi at Lowes for about $35. When I got it home and began to use it I had problems with vibration and the chuck coming loose. I was in a rush, so I pushed through and, when the job was done, tossed the drill in a drawer and forgot about it. During my recent cleaning and re-org of the shop I pulled the drill out to give it another try. Same issues.

    I took a closer look and found, what I believe to be, a manufacturing defect in the jaws of the chuck. (I have to assume the protrusion in the one jaw should not be there.) I contacted Hitachi support and described my problem (I told them I had pictures but the form did not allow for attachments). To Hitachi's credit I received a response in about 30 min. However, it simply told me what the part number was for the chuck and where it could be purchased.

    I responded to the email, attaching the pictures, and explained that I felt that this was an obvious manufacturing issue and wouldn't it be nice if Hitachi made good on it and sent me a new chuck. Less than 20 min later I received a response. Not gonna happen. They gave me a bit of a run around about taking the drill to a service center with the original receipt and it MIGHT be covered IF the purchase was less than 5 years ago.

    Oh well. I tried.

    My response was three fold:


    1. The cost of the chuck alone is more than the entire drill can be purchased for on Amazon.So I would not purchase the chuck, but rather purchase a new drill from another manufacturer
    2. Take into consideration Hitachi's response when considering power tool purchases in the future
    3. Relay my experience to those on the woodworking forums in which I participate.


    So, here are the pics, you decide. I think they could have been a bit more forthcoming. Even if they could not supply the chuck the least they could have done was be a bit more understanding and less cold in their response.

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  2. #2
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    Rennie, couldn't you grind that away using a Dremel tool with a small stone ? it might take some time, but at least you might be able to get some use from it. I agree that it is a factory defect and they should stand behind it regardless of age. they deserve to be ripped over something like that.

  3. #3
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    I own several Hitachi handheld power tools, but seeing that kind of customer "service" will make me think twice before buying any more. Even if the CS rep was powerless to solve your problem for you, he/she could have done more to acknowledge that you had a defective part.
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  4. #4
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    You should be able to do a diy fix on that chuck, just open it wide and usually there is a screw inside holding it on to replace it with another from a like sized drill. Bet someone on here has a worn out drill with a good chuck a round...as matter of fact I may...will take a look to see if I still have it.

    It was a poor move on their part to not work with you on a repair solution.
    Last edited by Darren Wright; 01-31-2013 at 04:16 AM.
    Darren

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  5. #5
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    So, Rennie....is the drill over 5 years old? (You say you bought it a "few" years ago.) If it's not, can you come up with the receipt? If not, did you pay with credit card and can find the date? Maybe Lowes could reproduce the receipt with the date? If you can get it taken care of under warranty it might be worth the effort. If not, I'd make an attempt to pull it apart and grind/file that ridge off. That in itself may not be easy, but again to get a working drill might be worth it. I've got two Hitachi tools, a 10" SCMS and the free 2.25 hp router that came with it as a rebate. Both have supplied me with great experiences. Jim.
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  6. #6
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    Quote Originally Posted by Jim O'Dell View Post
    So, Rennie....is the drill over 5 years old? (You say you bought it a "few" years ago.) If it's not, can you come up with the receipt? If not, did you pay with credit card and can find the date? Maybe Lowes could reproduce the receipt with the date? If you can get it taken care of under warranty it might be worth the effort. If not, I'd make an attempt to pull it apart and grind/file that ridge off. That in itself may not be easy, but again to get a working drill might be worth it. I've got two Hitachi tools, a 10" SCMS and the free 2.25 hp router that came with it as a rebate. Both have supplied me with great experiences. Jim.
    Ditto what Jim said I have both the 12" SCMS & Router promo same results.
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  7. #7
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    Even though I keep all my receipts, Lowe's now has a free 'My Lowe's' card that I present for all purchases. It remembers what you bought. I think the on line record of your purchase would get you a replacement from Lowe's....but not five years later.

  8. #8
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    I purchased it in early 2009 for a job that required about 100 pocket holes. My battery drills are just too slow. I have been unable to find the original receipt, and the credit card statement only gives $$ and no description of the items purchased. I've asked Hitachi to verify via email that the drill is not more than 5 years old based on the serial number. If they can do this it might be enough to get the local service center to replace the chuck.

    Yes, I could likely effect the repair myself, but if I'm a little off the bit will not center properly in the jaws and I'm back where I started.

    I think what aggravates me the most is that it is such and obvious manufacturing defect that there should be no question that it should be repaired regardless of my ability to prove when it was purchased. If it was anything that could have been caused by me or even remotely subjective it would be a different story. I know many of you have Hitachi products and I will not argue with the reputation - they are good performers. It is not the tool I take exception to, it is the level of service afforded by this specific individual.

    All that being said, it may be a moot point. I found out yesterday that Kreg now makes a step bit for my pocket hole jig with a 1/4" hex drive. This will fit in the 1/4" chuck on my Milwaukee hole shooter. The only reason I ever bought the Hitachi was for the 3/8" chuck.
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  9. #9
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    Update

    I got an email this morning from the tech support guy - he verified that my drill was manufactured in October of 2008, within the 5 year window. I will take his email with me to the service center along with his note within that should there be any problems that they should contact him

    This might work out after all, but I think it should not have been me that offered the solution.
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  10. #10
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    Quote Originally Posted by Rennie Heuer View Post
    ...This might work out after all, but I think it should not have been me that offered the solution.
    Good to hear.

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