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Thread: A good experience with customer support

  1. #1
    Join Date
    Feb 2013
    Central Florida

    A good experience with customer support

    I just wanted to take a minute to relate a good experience with Jet customer support. I am sure that if it had been a bad experience (which seems to be the norm with many companies), I would have been on here complaining so I should talk about the good ones too. I recently bought a new Jet 1642 lathe. I found that the headstock and tailstock centers is not match exactly, missed by about 1/32". I sent an email explaining the problem and they quickly responded and asked me to call the support line. It took a while to have an opportunity to call. We were in the process of buying a house and moving. I finally called last week and explained the problem. The rep asked a couple of questions about how the alignment was off. He told me to extend the adjustable foot on the right front a little bit. I did so and the alignment was perfect. Simple solution to what I thought was going to be a big issue.

    Anyway, kudos to Jet customer support.

  2. #2
    Join Date
    Sep 2007
    Plainwell, Michigan
    Love good stories like that, good on Jet and Thanks for sharing

  3. #3
    Join Date
    Oct 2006
    ABQ NM
    Good to hear. Jet seems to have pretty consistently high marks when it comes to customer service.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

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