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Thread: I Really Expected Better From Incra

  1. #1
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    I Really Expected Better From Incra

    Started putting together my new little jig for my router table tonight, and right off the bat, it is missing one screw and washer and a carriage bolt! Come on! This is Incra. Okay I had a screw, and the carriage bolt, haven't found a thin enough washer yet, but I will, but this is Incra?!

    I'm looking at the box to see if it says "Made In China"!
    "We the People ......"

  2. #2
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    I Really Expected Better From Incra

    I'd call them up tomorrow and have them send you the missing parts. Even if you found replacements, they should still make it right.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  3. #3
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    Every Incra product I've ever bought I ended up with more nuts, bolts and assorted whosiwhatis than I could figure out how to use.

    I'm with Vaughn, Give them a call, that doesn't sound right.
    Programmer - An organism that turns coffee into software.
    If all your friends are exactly like you, What an un-interesting life it must be.
    "A door is what a dog is perpetually on the wrong side of" Ogden Nash


  4. #4
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    Quote Originally Posted by Brent Dowell View Post
    Every Incra product I've ever bought I ended up with more nuts, bolts and assorted whosiwhatis than I could figure out how to use.

    I'm with Vaughn, Give them a call, that doesn't sound right.
    Ditto on that, always extra parts, call them, I'd bet Vaughn's newest guitar that they will FedEx you the missing parts!
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  5. #5
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    I also agree. Even though you don't need the parts, it is in everyone's interest that they be made aware of the mistake.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  6. #6
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    Quote Originally Posted by Brent Dowell View Post
    Every Incra product I've ever bought I ended up with more nuts, bolts and assorted whosiwhatis than I could figure out how to use.

    I'm with Vaughn, Give them a call, that doesn't sound right.
    Another 'ditto' here. They pack enough hardware so you don't have to go looking for anything. When I had a little issue with the plastic insert the carriage rides on in the base of my new TS system, they sent me two at no charge just in case I messed up one of them.
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  7. #7
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    The replies in this thread have brought me to this logical conclusion:

    Incra puts extra parts in 4 out of 5 packages. They make up for it by shorting Package #5. Unfortunately, Paul got Package #5.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  8. #8
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    I emailed Incra to let them know about the missing item. Got an email back this afternoon from them with a nice apology and stating that since I already had the parts they were not going to send them to me but they added $10 credit to my account. I think the is very fair deal for a screw, washer and a carriage bolt! That and my points with them is making that box joint jig closer to being obtainable!

    Stuart, does the mean Vaught owes me a guitar!!!
    "We the People ......"

  9. #9
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    Quote Originally Posted by Paul Douglass View Post
    I emailed Incra to let them know about the missing item. Got an email back this afternoon from them with a nice apology and stating that since I already had the parts they were not going to send them to me but they added $10 credit to my account. I think the is very fair deal for a screw, washer and a carriage bolt! That and my points with them is making that box joint jig closer to being obtainable!

    Stuart, does the mean Vaught owes me a guitar!!!

    Good to hear they made it right to your satisfaction!

    About the guitar, I think that Vaughn is still trying to decide which one to send you
    The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
    William Arthur Ward

  10. #10
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    Sending me a guitar would certainly be a waste of a guitar. When I was a kid I took lessons on a guitar for a while. From two different instructors. After several months of lessons from each, they both agreed that maybe I could learn to play a radio!
    "We the People ......"

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