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Thread: GMC-3 mini chuck problems

  1. #1
    Join Date
    Nov 2006
    Location
    Mountain Home, Arkansas
    Posts
    11,831

    GMC-3 mini chuck problems

    I have had my GMC-3 chuck for several years. http://www.pennstateind.com/store/CM...l?prodpage=1CM In that time it has received moderate use. Up to now I considered it a good tool, especially for the money.
    Lately, it has been coming loose and not holding the piece during turning. Of course, this makes it essentially useless.
    I have written to PSI for advice on how to fix this situation. Awaiting their reply.
    "Folks is funny critters."

    Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire

  2. #2
    Join Date
    Aug 2008
    Location
    Reno, Nv
    Posts
    3,632
    That is a scary problem Frank! Hope PSI can resolve it.
    Your Respiratory Therapist wears Combat boots

  3. #3
    Join Date
    Jul 2009
    Location
    Amherst, New Hampshire
    Posts
    10,604
    Good luck getting any positive feedback from PSI.
    They have to have one of the worst customer service policies I have ever encountered.
    Faith, Hope & Charity

  4. #4
    Join Date
    Nov 2006
    Location
    Mountain Home, Arkansas
    Posts
    11,831
    In response to my e-mail, I got a phone call about three hours later from Robert at PSI, he is their chuck guy. He could only surmise internal parts are worn. He explained how to open the chuck and look for wear. Replacement parts are available. My chuck is one of the first they ever shipped after introducing that model in 2004. He also explained it may be possible for me to use it with a hex wrench for tightening instead of the (waddaya call em?), handles. The current model has a letter C in the name to distinguish from the older, original models. If I want to send it to them for repairs, the cost is a minimum of $35.00. Not likely I will do that. He did give me his direct phone number to call for assistance. Can't ask for much better customer service than that. Have a project in progress right now, when that is finished I'll attempt surgery on this and report back.
    "Folks is funny critters."

    Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire

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