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Thread: cell phone stores beware of fast talking idiots.

  1. #1
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    cell phone stores beware of fast talking idiots.

    on the way home Friday evening, I was a bit tired, but my wife and me stopped off at a new ATT store near my home.
    My wifes phone was dying slowly, and we had an upgrade due on our plan.
    We have an older family plan, grandfathered forever if we want to keep it, and we do.
    This was not a corporate store, just an ATT authorized dealer store. Nice looking new store, new.

    My experience:
    We walked in and were asked by the man in front desk, (maybe 4 desks and one in back in center), do you need help.
    We told him we had an upgrade and wanted to know what the new phone would cost.
    He hesitated, and said, wait, let me bring you to the boss.

    I knew immediately, this is the high pressure type sales situation. Pawn off someone who you think is unsuspecting, a middle aged couple, who knows little of the techie talk, and sell them what makes you the most money, not what they want.
    I knew we were in trouble, he was trying to convince us our plan was just old and it was better if we took one of the new family plans he was offering.
    My son is very on top of this stuff, so after insisting he speak with my son.(He didn't want too, I just dialed my son and handed the guy my cell), after 30 minutes on the cell, getting no where with my son(I heard the guy tell my son a lie, and my son immediately questioned him and then the guy started making no sense, and I caught it just listening to his end of the conversation)
    At that point I wanted to leave, told my wife, but we finally got the guy to just charge us the upgrade price of 199 plus tax.

    He made an error, shut off one of our phones on the plan(not sure if it was just a mistake, so I wont rip him for that), but then handed my wife 5 sheets of paper, asked her to sign the creditcard receipt and the top page to show we took the new phone upgrade.

    printed on the fourth page, we noticed in small print a whole bunch of expected charges for next month, all different fees, which I thought was nonsense, since weve been with them forever.

    We called ATT, told them our experience, they looked over everything, told us we wont be charged any of those fees, also told us for the aggrevation, they would wave the activation fee. ATT handled this so great, they were very concerned about the dealer, and told us they would look into it.

    My guess is although he didn't do anything wrong, he is a high pressure salesman that leaves out too many small details.

    He insisted wed pay 30 dollars less a month with same plan, but my son told him on ATT website, wed pay 50 dollars more amonth with what he wanted to sell us(my son went to att website to follow this guys run around talk.(and my son was right, wed pay 50 bucks more a month with his plan and it wasn't as good as ours, but Im sure hed collect residuals)
    He left out some little issues Im guessing he lies to a lot of unsuspecting customers. Its mumbo jumbo talk to us,and most people don't understand it all, must what the guy explains, but if they lie, you get stuck.
    This stuff doesn't happen in corporate stores, so just make sure its a corporate store, as ATT has the best customer service on this planet. We have never had a problem dealing with them, they always do whats best for us and never try to sell us anything we don't need.

    it was funny, I walked out of there and said to my wife, what a hustler.
    Human Test Dummy

  2. #2
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    I had no idea that those phone stores worked like that.

    I suppose it explains why they seem to open so many of them, and staff them up like they do.


    Remember MaBell and cheap phone rates, now it's hundreds of dollars per month for walkie talkie service,

    and (seems like) half of those in the USA get cell serivce for free under welfare, subsidised by everyone else

    who pays double.


    It's not like they are using those phones to get jobs or anything.

    Maybe they should have a landline put into their free homes, and lower everyone elses cellular bills or taxes.
    It's kind of fun to do the impossible

  3. #3
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    My least favorite kind of place, unless I really really need to deal with them for some reason I just walk out.

  4. #4
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    Quote Originally Posted by Scott R Smith View Post
    Remember MaBell and cheap phone rates, now it's hundreds of dollars per month for walkie talkie service,
    Yeah but on the flip side remember when long distance wasn't included? Man that could add up in a hurry if you had to call anywhere. I remember when I first moved to phx it cost $0.25 per minute to call across town to a classmate that lived maybe 2 miles away because it was in a different bill code (same area code - can't remember the details but it was complicated). On the whole I think its pushing a wash IF you're careful about what you buy.

  5. #5
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    My experience earlier this year at an AT&T-owned store was just about the opposite. We had an ancient grandfathered family plan and wanted to replace my wife's equally-ancient flip phone with an iPhone. The sales guy offered us a different plan that would save us about $30 a month. The new plan has a few changes that won't affect our usage, just our costs. For example, we no longer have unlimited data. We now have a 10 GB monthly limit, but that's not a problem since our monthly data usage has historically never exceeded 2 GB per month.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  6. #6
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    we just got done cutting the cord this time around. the charge for the phone service was $47, and the taxes, fees, charges, surcharges, and other assorted little nibbles came up to another $35!! when i cut off the service, i told them that i may have been born at night, but not last night. now its just the cells for us.
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  7. #7
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    Quote Originally Posted by Vaughn McMillan View Post
    My experience earlier this year at an AT&T-owned store was just about the opposite. We had an ancient grandfathered family plan and wanted to replace my wife's equally-ancient flip phone with an iPhone. The sales guy offered us a different plan that would save us about $30 a month. The new plan has a few changes that won't affect our usage, just our costs. For example, we no longer have unlimited data. We now have a 10 GB monthly limit, but that's not a problem since our monthly data usage has historically never exceeded 2 GB per month.


    att owned store are usually upfront and honest.

    Its the authorized dealer stores that could have a mumbo jumbo salesman convincing you he knows whats best for you.
    Human Test Dummy

  8. #8
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    Thanks for pointing out that there are two different kinds! That's some good info to remember.
    It's kind of fun to do the impossible

  9. #9
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    Quote Originally Posted by allen levine View Post
    att owned store are usually upfront and honest.

    Its the authorized dealer stores that could have a mumbo jumbo salesman convincing you he knows whats best for you.
    Yep, agreed. I've seen the same at Verizon stores/dealers. To echo Scott, this is good info for folks to have.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  10. #10
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    Our local ATT store has a girl who has been there for years. She is the most unresponsive, disinterested person I have ever seen in a store. Her answers are barely grunts. I have considered switching from Verizon several times but always walk out on her when I make inquiries about service. The local Verizon stores are privately owned. The personell are usually technically very good and helpful but they change frequently. Almost never the same ones week from week. They are judged by sales and if they don't make quota are gone. Signal wise, Verizon is far better than any other providers in my area so I stay with them. I am eligible for an upgrade from 3G to 4G but they try to sell me 5G for "only" $200.00 more. Until my old 3G croaks, I'm sticking with it.
    "Folks is funny critters."

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