on the way home Friday evening, I was a bit tired, but my wife and me stopped off at a new ATT store near my home.
My wifes phone was dying slowly, and we had an upgrade due on our plan.
We have an older family plan, grandfathered forever if we want to keep it, and we do.
This was not a corporate store, just an ATT authorized dealer store. Nice looking new store, new.
We walked in and were asked by the man in front desk, (maybe 4 desks and one in back in center), do you need help.
We told him we had an upgrade and wanted to know what the new phone would cost.
He hesitated, and said, wait, let me bring you to the boss.
I knew immediately, this is the high pressure type sales situation. Pawn off someone who you think is unsuspecting, a middle aged couple, who knows little of the techie talk, and sell them what makes you the most money, not what they want.
I knew we were in trouble, he was trying to convince us our plan was just old and it was better if we took one of the new family plans he was offering.
My son is very on top of this stuff, so after insisting he speak with my son.(He didn't want too, I just dialed my son and handed the guy my cell), after 30 minutes on the cell, getting no where with my son(I heard the guy tell my son a lie, and my son immediately questioned him and then the guy started making no sense, and I caught it just listening to his end of the conversation)
At that point I wanted to leave, told my wife, but we finally got the guy to just charge us the upgrade price of 199 plus tax.
He made an error, shut off one of our phones on the plan(not sure if it was just a mistake, so I wont rip him for that), but then handed my wife 5 sheets of paper, asked her to sign the creditcard receipt and the top page to show we took the new phone upgrade.
printed on the fourth page, we noticed in small print a whole bunch of expected charges for next month, all different fees, which I thought was nonsense, since weve been with them forever.
We called ATT, told them our experience, they looked over everything, told us we wont be charged any of those fees, also told us for the aggrevation, they would wave the activation fee. ATT handled this so great, they were very concerned about the dealer, and told us they would look into it.
My guess is although he didn't do anything wrong, he is a high pressure salesman that leaves out too many small details.
He insisted wed pay 30 dollars less a month with same plan, but my son told him on ATT website, wed pay 50 dollars more amonth with what he wanted to sell us(my son went to att website to follow this guys run around talk.(and my son was right, wed pay 50 bucks more a month with his plan and it wasn't as good as ours, but Im sure hed collect residuals)
He left out some little issues Im guessing he lies to a lot of unsuspecting customers. Its mumbo jumbo talk to us,and most people don't understand it all, must what the guy explains, but if they lie, you get stuck.
This stuff doesn't happen in corporate stores, so just make sure its a corporate store, as ATT has the best customer service on this planet. We have never had a problem dealing with them, they always do whats best for us and never try to sell us anything we don't need.
it was funny, I walked out of there and said to my wife, what a hustler.