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Thread: Okay, Customer Service, You Won't Believe This One

  1. #1
    Join Date
    Feb 2008
    Location
    S E Washington State
    Posts
    3,777

    Okay, Customer Service, You Won't Believe This One

    I recently purchased a pair of Corona Loppers to replace my old ones that finally gave out one me. I bought Corona brand because my old ones have served me well for a very long time. I am in the process of removing about 35 large arborvitae, most around 15 to 20 feet tall. I have had the new pair for a little over a week and have really been working them. Well, there is a rubber "bumper" on the handle, not sure of it's purpose other the to absorb a little shock when you cut something, came off yesterday, wore off. This morning I decided to check if I could replace it, being as the loppers were new, I would like to keep them nice. I don't feel bad that it worn off, like I said I have really been working the loppers.

    This morning I emailed Corona and asked where I could get the rubber thingy to replace. Figured, like most companies I would not get a response to an email. I got back for a break from working on the arborvitae and there was an email waiting? They wanted a model number and I couldn't read it any more because I have already worn that off, so I sent them a picture of the loppers.

    Next break I checked the email and there was another response. REQUESTING AN ADDRESS BECAUSE THEY WERE SENDING ME A NEW PAIR OF LOPPERS!! I almost feel guilty! They did not ask for any verification of how long I have had them or whether I have miss treated them (course they did have the picture of them I sent). But hey, guess what brand of products I will always buy for punning and such!
    "We the People ......"

  2. #2
    Join Date
    Jul 2009
    Location
    Amherst, New Hampshire
    Posts
    10,604
    I don't need a new pair of loppers but I have an urge to run out and buy a Corona product.

    Good for them
    Faith, Hope & Charity

  3. #3
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  4. #4
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    30,020
    Always nice to hear success stories like this.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  5. #5
    Join Date
    Mar 2007
    Location
    Escondido, CA
    Posts
    5,175
    Good to know.

    As it happens, loppers are on my list. I have trees to trim on my lot. Where did you buy them?
    ++++++

    Some say the land of milk and honey; others say the land of fruits and nuts. All together my sort of heaven.

    Power is not taken. It is given. Who have you given yours to? Hmmmm?

    Carol Reed

  6. #6
    Join Date
    Feb 2008
    Location
    S E Washington State
    Posts
    3,777
    My local Ace Hardware... ACE is the place...
    "We the People ......"

  7. #7
    Join Date
    Jun 2008
    Location
    GTA Ontario Canada
    Posts
    12,262
    Great news Paul, some just know how to do it.

    Sent from my SGH-I337M using Tapatalk
    cheers

  8. #8
    Join Date
    Mar 2007
    Location
    Escondido, CA
    Posts
    5,175
    Thanks, Paul. No Ace within 40 miles. Hope True Value is also the place.
    ++++++

    Some say the land of milk and honey; others say the land of fruits and nuts. All together my sort of heaven.

    Power is not taken. It is given. Who have you given yours to? Hmmmm?

    Carol Reed

  9. #9
    Join Date
    Jul 2011
    Location
    The Gorge Area, Oregon
    Posts
    4,701
    Nice! Its good to hear about companies like this! I'll add them to my list

    And holy cow!! I had NO idea there were this many kinds of loppers Wow!!! http://coronatoolsusa.com/catalog/pr...ls/lopper.html

  10. #10
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,022
    I just sent an email to Corona Tools.

    They deserve a great big thank you and to know the impact of positive customer service.

    There are not enough companies out there willing to "serve" and I think they should be informed that the public recognizes a good deed done.

    I don't expect and will not accept any gratuity - I just want to say thank you to them.


    ************************************************** ***************************

    Kudos to a GREAT company.

    I do not own and have never owned Corona loppers. For that matter - I have never even heard of Corona tools - that is until today.

    On a woodworking forum I frequent (www.Familywoodworking.com) one of the members just had a more than positive experience with Corona tools.

    That was such an impact to us that several members said they wanted to run right out and buy a Corona tool.

    Personally - I now feel the same way. I don't need anything at this time but I will certainly remember the name Corona and I will buy Corona tool in a heartbeat.

    That kind of customer service is SOOOOOO needed and longed for.

    When I know of such a company - I just need to recognize it.

    Thank you Corona Tool for being there. I am a future customer - for sure.

    ************************************************** ******************************

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