I recently purchased a pair of Corona Loppers to replace my old ones that finally gave out one me. I bought Corona brand because my old ones have served me well for a very long time. I am in the process of removing about 35 large arborvitae, most around 15 to 20 feet tall. I have had the new pair for a little over a week and have really been working them. Well, there is a rubber "bumper" on the handle, not sure of it's purpose other the to absorb a little shock when you cut something, came off yesterday, wore off. This morning I decided to check if I could replace it, being as the loppers were new, I would like to keep them nice. I don't feel bad that it worn off, like I said I have really been working the loppers.
This morning I emailed Corona and asked where I could get the rubber thingy to replace. Figured, like most companies I would not get a response to an email. I got back for a break from working on the arborvitae and there was an email waiting? They wanted a model number and I couldn't read it any more because I have already worn that off, so I sent them a picture of the loppers.
Next break I checked the email and there was another response. REQUESTING AN ADDRESS BECAUSE THEY WERE SENDING ME A NEW PAIR OF LOPPERS!! I almost feel guilty! They did not ask for any verification of how long I have had them or whether I have miss treated them (course they did have the picture of them I sent). But hey, guess what brand of products I will always buy for punning and such!