maddening computer experience
My old printer went belly-up and I need a new one. Our only source for this sort of item in my town is Wal-Mart (thankfully, a Staples is opening soon). So off I went to make my purchase. I was determined to not buy another Hewlett-Packard. I've had several HPs. While their hardware is OK, the software is sorry. I got a nice all-in-one scanner/printer, under $100.00. Installed per instructions. Printer printed. Scanner wouldn't scan. Went to HP web site and downloaded drivers and updates. Scanner still wouldn't scan. Called HP tech support. Held on hold for an hour. Finally got a guy in Pakistan who didn't speak intelligible English. Asked me every question no less than three times. We were more than thirty minutes before he even got to trying to do something about the problem. I let him have access to my computer through a special HP web page so he could fix the problem. Each time he tried my computer froze and I had to power off and reboot. More than two hours later I gave up. He gave me a case number so I can call back and try again, hopefully with someone who speaks English well enough to understand.
BTW, my only other brand choice at WM was Lexmark. They are good but are reputed to be ink hogs. And the models they had were all one cartridge types that mix colors for black. I print a large amount of text and replacing $30.00 cartridges every couple weeks is not appealing. I'm reluctant to buy on-line or out of town because of the inconvenience of a possible return.
"Folks is funny critters."
Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire