As most of the turners know I bought a Rikon mini lathe while Woodcraft had them on sale at $199.99. I ordered it at 10 AM on Tuesday the 17th and received it at 5:30 PM on Wednesday the 18th. Everything was great but the center point for the live center was missing. Called Woodcraft after verifying (thanks Bernie ) that there is suppose to be a center point with the live center. The customer support tech’s name was Craig. What a great job he done . Understood my problem and in 5 minutes had everything taken care of. Can not say enough good about this fellow or Woodcraft. What great service.