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Thread: Great Service!!!

  1. #1
    Join Date
    Dec 2006
    Location
    West Central Ohio
    Posts
    147

    Great Service!!!

    As most of the turners know I bought a Rikon mini lathe while Woodcraft had them on sale at $199.99. I ordered it at 10 AM on Tuesday the 17th and received it at 5:30 PM on Wednesday the 18th. Everything was great but the center point for the live center was missing. Called Woodcraft after verifying (thanks Bernie ) that there is suppose to be a center point with the live center. The customer support tech’s name was Craig. What a great job he done . Understood my problem and in 5 minutes had everything taken care of. Can not say enough good about this fellow or Woodcraft. What great service.
    Chuck

  2. #2
    Join Date
    Dec 2006
    Location
    Goodland, Kansas
    Posts
    4,834
    Congrats Chuck and glad everything worked out fine. Now get it dirty.
    Bernie W.

    Retirement: That’s when you return from work one day
    and say, “Hi, Honey, I’m home – forever.”

    To succeed in life, you need three things: a wishbone, a backbone and a funnybone.

  3. #3
    Join Date
    Dec 2006
    Location
    West Central Ohio
    Posts
    147
    I would love to get it dirty, but the tools have not arrived yet Thanks for your help Bernie
    Chuck

  4. #4
    Join Date
    Oct 2006
    Location
    ABQ NM
    Posts
    29,084
    Congrats on the new toy, Chuck. That was indeed quick delivery, and I'm glad to see the live center problem was handled fast too.

    Welcome to the Vortex.
    When the going gets weird, the weird turn pro. - Hunter S. Thompson
    When the weird get going, they start their own forum. - Vaughn McMillan

    workingwoods.com

  5. #5
    Join Date
    Dec 2006
    Location
    West Central Ohio
    Posts
    147

    Gave wife your

    number that Ken provided. (1-800-call Vaughn) . Has she got in touch with you yet? She will find you guy
    Thanks all,
    Chuck

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