........yep, I'm making sure that "GOOD" customer service gets it's due.
I have been less than happy with my Woodcraft slow speed grinders performance, it vibrates.
The wheels are the culprits, I think, as no matter what I tried, I could not get them to run smooth, and I tired.....
I had the chance to try out a nice (NICE) Baldor grinder, same slow speed and boy it was EASY to grind on, man I was amazed. I made the comment that the Woodcraft grinder S-U-C-K-E-D in comparison, but the guy who had the Baldor told me that with just the wheels on the Baldor it was not go great either, so he bought the balancing kit from Oneway, that was the real reason why the grinder ran so smooth, according to him.
I decided that I would pony up the bucks, and get new wheels and the balancing kit, from Oneway.
I contacted Oneway, and soon Peter from Oneway was helping me out with the order, discussing which wheels, and such I needed for my grinder.
I double checked with him, before I finalized the order and the box was on it's way. Nice thing is they gave me a bunch of different options for shipping too, nice.
Well the box arrived today, only took 4 days to get here!!
I took the wheels out and I set up the balancer, read the instructions and balanced one wheel, it was straightforward, took all of 5 minutes. I was just about to do the second one, when I noticed the writing on the second wheel....... "3600 RPM MAX"..........
Aw man, they sent the wrong wheels!!
I contacted Peter, and in about three hours he replied, apologized profusely. They are sending out the right set, ASAP, and will reimburse me for the shipping back of the wrong set.
Now, I did not notice the mistake, until after I'd balanced one of the wheels, in which, you have to "mark" the wheels at 9. 12, and 3 o'clock on the wheel..........
Peter said to not worry, they would put it in the "Bargain Bin", and not to worry about it.
Now some may say, that they screwed up in the first place, well they did, and as I run my own business(es) I know, that no matter how hard you try, sometimes, things go sideways.......
What matters, to me anyway, is how the mistake is handled, and for this, Oneway gets TOP marks, from me.
They WILL get my business again.