I tried to buy a band saw from Grizzly and have it shipped to me. After I placed the order I got an email stating it would be up to me to unload the band saw. I called to get more details from Grizzly. In the mean time I got an email from the shipper telling me when it would be delivered. Grizzly tells me that I didn’t pay the extra cost for the lift gate on the truck so it would be up to me to get the band saw off the truck. To clarify I asked if what the lady was telling was that I would have to get on the truck and lower the band saw to the ground and then get it up the driveway. She said yes. She then said if I would have paid for the lift gate the driver would have lowered the band saw to the ground for me and left it in the street. The driver is not authorized to move the saw up my drive way. I asked if the insurance company was going to be ok with me working on the truck and she replied they have nothing to do with it. I told her this was crazy. I paid to have the band saw delivered to my house. She stated it was my problem since I did not pay for the lift gate. I asked for the shipping companies name so I could arrange something with them, since she was telling me the band saw had already been shipped.
I called them and got a nicer lady to talk with. Much nicer actually. The delivery company was SAIA. The lady at the shipping company told me they don’t charge extra for the lift gate and that a truck delivering something like this would come with a lift gate. it weighs 800 lbs. She was suprised Grizzly was charging for something they just do as part of the delivery. She also stated the driver would help me as much as possible. I asked if the driver was instructed to leave the saw in the street and the rest was up to me. She actually laughed and said her company does not leave frieght in the street and is not in the business of being rude. She assured me that the driver would not require me to enter the truck and would help as much as he could. She did tell me that he could not enter my shop and set-up the saw. Dang it.
I call Grizzly back to let them know I have everything under control. They had already canceled the order, but the saw was already in my area and I would have to pay shipping. What? I asked them not to cancel the order because I have talked to the delivery company and worked everything out with them. They couldn’t do that. I told them I would not pay shipping on something I didn’t receive and that I would call my credit card company to deny the charge.
A couple days later the delivery company calls and says the saw has arrived and they want to arrange a time to delivery. I explained the whole situation to the lady on the phone and she did some checking. It was the same person I had talked to a couple of days earlier. She looked up my record and told me that the saw left Grizzly that day and arrived in my area the same day. I don’t live real far from Grizzly. About 3 hours. Grizzly had told me it shipped three days before and that’s why I would have to pay shipping. Called Grizzly and asked if I could still get the saw deleiveried becasue the delivery company was calling me. I should have just arrange a time with the delivery company and left Grizzly out of it. I was told if I still wanted the saw it was no problem. I called SAIA back and tried to set-up a time for deleivery. I was told that Grizzly had called about an hour ago and told them to send the saw back. By now I am tired of messing with this.
That weekend I drove to Grizzly and bought the saw and had it loaded in my truck.
This has all been several months ago if not a year. A couple of days ago I tried to order a few router table insert rings for my Grizzly table saw(router table extension). I completed the order on the Grizzly site which billed me through Amazon.
Today I got this email from Grizzly. Funny yet irritating. Grizzly's non-customer service ruins their product.
Thank you for ########.
While we appreciate your continued interest in our products, a previous transaction / communication with you lead us to conclude that it would be mutually beneficial for us to discontinue our business relationship. Accordingly, we are unable to process your order, and will not be able to accept or process future orders.
Grizzly Industrial, Inc.