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Thread: Done with Rocklers

  1. #1
    Join Date
    Jan 2014
    Location
    Arkansas
    Posts
    190

    Done with Rocklers

    Ok I have had it with Rocklers, this is the last straw. Get a sales mag and noticed a few things that I thought I might get, one is the new Bandy clamps, so I put 3 in my cart for the cheaper price, promo code says if I order between 100-200 bucks I get a $15 discount, sure sounds good so I go about adding to my order, some dust collector attachments, some of them hockey puck thing etc.. total $121 buck, then I apply the code I get $5 instead of the $15. sure only $10 difference, but hey it's the principle of the thing, they said it would be $15 bucks right. So I do the live chat and complaint, they said it was the hockey pucks, they were already on sale and didn't get included, what .. why does that make a difference, order between 100-200 bucks right, sale has nothing to do with it in my mind, so what if it's on sale, I am spending between 100-200 should get the $15 discount. They won't budge, so I am done with Rockler, they lost this sale and all future sales from me, because they can't seem to honor a discount they sent me. Good job Rockler you saved ten dollars, wonderful, business model

  2. #2
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    I feel the same way and think that xx% off should just be xx% off and so forth. That being said Rockler's advertisements for such things clearly state "cannot be combined with other offers". The bench cookies being on sale is a special offer, not a regular everyday price. Again, I hear you and like the Harbor Freight method where the 20% off coupon has virtually no limitations. Amazon's free shipping with a certain purchase price can also trip you up; some items qualify toward the free shipping amount required and some don't. Neither Rockler or Amazon try to hide this, the info is usually right on the front page of the mailer or the web page showing the offer ;-(
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  3. #3
    Join Date
    Jan 2014
    Location
    Arkansas
    Posts
    190
    I know oddly enough with the bench cookies I would actually be saving $20 instead of the $10 difference, dollars and cents I would have been up by $10. But it just pisses me off the way they did it, they put these big adds in their mag and bury the exception in the fine print, and you don't see them until you're getting ready to check out. Just rubbed me the wrong way, tired of it. I would have bought this stuff anyways without the discount, but playing games with me lost the sale, you know I am old school, once you tell me something, you better keep your word, try to double talk me and I will pay twice as much to your competitor, it's worth it to me.

  4. #4
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998
    Another example of why we should read all the information available. The old "if it sounds too good..."

    Rockler and all other online merchants I've dealt with clearly state any conditions of discounts. It's up to us to read the details.
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  5. #5
    Join Date
    Mar 2007
    Location
    Escondido, CA
    Posts
    5,173
    FWIW, Mark, I gave up on Rocker years ago. For a variety of reasons, but unethical was at the root of them all.

    I agree the fine print was undoubtedly there but it was in fine print. Intended to trip you up. Harbor Freight and Amazon both use regular print or larger so you know the rules up front. I don't mind the rules, I do mind being the victim of 'gotcha.' I also don't want to have to interpret the rules. How hard is it to say "Items already on sale are not included in this offer"? The only money I have spent with them in the last ten years has been for an item not available elsewhere. Probably less than $30.

    As I said, their business model leaves way too much to be desired and has since the original owner retired.
    ++++++

    Some say the land of milk and honey; others say the land of fruits and nuts. All together my sort of heaven.

    Power is not taken. It is given. Who have you given yours to? Hmmmm?

    Carol Reed

  6. #6
    Join Date
    Apr 2008
    Location
    Independence MO
    Posts
    561
    It was in the small print, I understand not liking the small print, however until enough people start asking/making a stink for the large print version, lawyers will keep going with small print (cheaper to print).

  7. #7
    Join Date
    Dec 2007
    Location
    Tellico Plains, Tennessee
    Posts
    4,353
    Quote Originally Posted by Randal Stevenson View Post
    It was in the small print, I understand not liking the small print, however until enough people start asking/making a stink for the large print version, lawyers will keep going with small print (cheaper to print).
    I don't know if the size of the print has anything to do with the cost of printing -- maybe Larry can chime in here... I think he's a printer -- with
    everything being computerized, changing the font is just a key stroke... maybe a little less ink is used, but not significant... JMO
    Chuck
    Tellico Plains, TN
    https://www.etsy.com/shop/TellicoTurnings
    My parents taught me to respect my elders, but it's getting harder and harder to find any.
    If you go looking for trouble, it will usually find you.

  8. #8
    Join Date
    Apr 2008
    Location
    Independence MO
    Posts
    561
    It has to do with layout, which in the end effects how much of a page one buys.

  9. #9
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,022
    ALL the advertisements are designed for one purpose and ONLY one purpose.

    That one purpose has absolutely NOTHING to do with helping YOU save a buck.

    NONE of the stores has YOUR best interest in mind. They are NOT there for YOU.

    NO - NO - don't be mislead into thinking they are there to help you out.

    The ONE reason any and all stores give out discounts, coupons, or anything like that is to get you into the store to buy more than you planned to buy. FIRST - you had intended to buy nothing. Second - they DID get you to look, AND to go to the store. Lastly you DID put stuff on the counter and were at least READY to spend money. So everything they did worked exactly as planned. But you backed out. Oh wweellll - the guy behind you spend money - so the store got the winnings.

    Notice I did not mention any store in particular - but I did say ALL of them

  10. #10
    Join Date
    Dec 2007
    Location
    Billings Missouri near Springfield Mo
    Posts
    4,552
    I started to avoid Rockler back when I built stuff for them. They took as long as they could to pay the bill and even tried to stiff me on it and it was a LOT of money.
    A Turn N Time
    Components for John Smith Organs and the Hobby Organ Builder

    Frog Pond Guitars


    Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.

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