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Thread: diyCAM Heads-up

  1. #1
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998

    diyCAM Heads-up

    After working with the trial version of diyCAM for a couple of weeks, I decided to purchase a license yesterday. I thought it would be worth the $50. Well, so much for that. Here's the email I got after my payment was processed:

    "May 7, 2015



    Bill,


    Thanks for buying from diyCAM!



    Your download link(s) are below, and any relevant license files will be sent shortly:



    • diyCAM: Carve – v1.2 Just Released! – Standard License



    • If the above link(s) do not work, try copy and pasting the following into your web browser:

    http://www.diy-cam.com?download_key=...A5MTYwOA%3D%3D



    If any of your purchases require a license key, it should be sent automatically within a few minutes . If you do not receive it, please double check your spam folder, and if still missing, email support@diy-cam.com"


    I checked my spam folder, sent emails to support@diy-cam.com yesterday and again this morning. The links in the above email went to the website, but only downloaded the trial version again and again. Today, those links have expired. As of now, 25 hours later, I still have no response from support@diy-cam.com.

    I'm a bit disappointed, but my credit card company and Paypal will take care of the issue, I'm sure.

    Just thought you should know.
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  2. #2
    Join Date
    May 2007
    Location
    Kansas City, Missouri
    Posts
    13,462
    PM Sent Bill, sorry thought I had sent send earlier with Matt's contact info. I'm sure Matt will make things right.
    Darren

    To a small child, the perfect granddad is unafraid of big dogs and fierce storms but absolutely terrified of the word “boo.” – Robert Brault

  3. #3
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998
    Thanks, Darren. I sent an email to the address you gave me. Hopefully, Matt's OK and will respond soon.
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  4. #4
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,022
    I am pretty sure Matt with do you good.

    He's a regular guy and not always online.

    I would be totally shocked if he doesn't come through for you.

  5. #5
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,077
    Many trial versions are converted with a license "key" to become licensed versions. Just a thought; this may be why you keep getting the "trial" version.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  6. #6
    Join Date
    Jan 2007
    Location
    Sacramento, CA
    Posts
    1,367
    I know Matt well - i haven't seen him online today, but i'll bring this to his attention the moment i see him.
    Jason Beam
    Sacramento, CA

  7. #7
    Join Date
    Jan 2007
    Location
    Sacramento, CA
    Posts
    1,367
    Matt tells me things have been sorted - I figured it was only right to post resolution here so future onlookers see that it got solve.

    I guess his auto-license application had some problems and he's since switched it to use a different server so it should be more stable.
    Jason Beam
    Sacramento, CA

  8. #8
    Join Date
    May 2007
    Location
    Thomasville, GA
    Posts
    5,998
    All is good now. It took a couple of tries because of the way Juno munges some attachments, but the license file is working now.
    Bill Arnold
    Citizen of Texas residing in Georgia.
    NRA Life Member and Member of Mensa
    My Weather Underground station

  9. #9
    Join Date
    May 2007
    Location
    Kansas City, Missouri
    Posts
    13,462
    Quote Originally Posted by Bill Arnold View Post
    All is good now. It took a couple of tries because of the way Juno munges some attachments, but the license file is working now.
    Glad Matt came through.
    Darren

    To a small child, the perfect granddad is unafraid of big dogs and fierce storms but absolutely terrified of the word “boo.” – Robert Brault

  10. #10
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,022
    I am glad it worked out too. Matt is a good guy and he should be getting good kudos.

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