I had an opportunity to pick up a Kreg Portable Drill Guide Base and a standard Drill Guide Block. I really just wanted the base for my Micro Drill Guide Block but, landed a deal. Low and behold the Drill Guide Block did not have the marks cast into the side that you register with the base to help in setting depth/material thickness. I have always used the mini and some other "loose" jig so I am well versed in setting the depth without the full jig and stops however, it seemed odd so I dropped Kreg a line.
I got a response the same day stating that they would be sending me a new block and that they were sorry for any inconvenience, blah, blah, etc. etc. You can't really ask for more than that but, I just got another email letting me know that the guide had shipped, when to expect it and was there anything else they could do to make me happy!?! As always, I like to share when a company does well. Its much more satisfying than grousing when they do poorly ;-)