Page 1 of 2 12 LastLast
Results 1 to 10 of 13

Thread: My message to woodworking tool retailers

  1. #1
    Join Date
    Jun 2008
    Location
    GTA Ontario Canada
    Posts
    12,247

    My message to woodworking tool retailers

    You cannot sell tools if you don't have the stock.
    Why have a store if you not going to stock it.
    Or have display cabinets with loads of empty locations.
    Is the consumer expected to imagine what the item looks like.
    Humans are still feely touchy animals and the web and free shipping is great but not if you want to see and touch before you buy.

    Rant over . no point having a supposedly great tool store near one if its as bad or getting worse than HD.

    I don't want to wait till August to be able to buy from you because somewhere along the line someone screwed up for whatever reasons in buying stock which has a long lead time.

    Sorry rant over. One of our favorite stores just lost a sale or three. Duh.


    Sent from my SGH-I337M using Tapatalk
    cheers

  2. #2
    Join Date
    Feb 2008
    Location
    East Freeetown, Massachusetts
    Posts
    3,019
    Been There Done That.

  3. #3
    Join Date
    Feb 2007
    Location
    North West Indiana
    Posts
    6,098
    Rob, if you haven't sent this to the specific store you are ranting about, nothing can be accomplished with this rant. You are preaching to the choir so to speak by only posting it here. With your knowledge, maybe you can be of logistics help to them?
    Jon

    God and family, the rest is icing on the cake. I'm so far behind, I think I'm in first place!

    Host of the 2015 FAMILY WOODWORKING GATHERING

  4. #4
    Join Date
    Apr 2007
    Location
    No, not all of SoCal is Los Angeles!
    Posts
    9,076
    I remember an old Yellow Pages jingle:

    Let your fingers,
    Do the walking,
    Through the Yellow Pages . . .

    If its that important, call ahead and confirm availability . It is an unexpectedly complex set of logistics and financial commitment to keep shelves stocked. First to decide what will be in the layout, Then financing that inventory and ultimately getting product to the stores and on the shelves and keeping it there while constantly adjusting for consumption and customer whim.

    I have repeatedly suggested to the local Rockler that they use their email list to survey locals and see what they wish was in the store that wasn't. Apparently these decisions are made for them by headquarters. This is why I walk into a hardware store in San Diego and find SNOW SHOVELS!!!! Good rant though and I can completely understand where you're coming from
    Last edited by glenn bradley; 05-29-2015 at 02:27 PM.
    Any sufficiently advanced technology is indistinguishable from magic.
    - Arthur C. Clarke

  5. #5
    Join Date
    Nov 2006
    Location
    Brooklin ON -- 45 mins. NE of Toronto, ON
    Posts
    868
    I'm guessing it must be LV. A pm to Rob Lee would surely get an answer to your rant. There is also a way to order for pick-up at the store and know whether the item is in stock or not.
    Mack C. in Brooklin ON
    It feels great to sell a pen,
    It feels even greater to give one to a friend!

    If your presence doesn't make an impact;
    Your absence won't make a difference!


    I am a proud supporter of
    "Pens for Canadian Peacekeepers"!

  6. #6
    Join Date
    Jul 2011
    Location
    The Gorge Area, Oregon
    Posts
    4,698
    Quote Originally Posted by glenn bradley View Post
    This is why I walk into a hardware store in San Diego and find SNOW SHOVELS!!!!
    Not quite as bad but the HD in Maui only sold trash cans that were larger than the trash service would pick up! One of the local stores actually carried the right size, the HD ones were what were shipped out by corporate.

    More hilarious was the dogfood story. One small local store up country sold a premium brand of dog food. A friend of mine had been buying it from them for a while and it seemed really popular, then one day he went in and it wasn't there. Not "out" but "no longer available". He asked at the counter and the clerk responded "Oh yeah man, we had to stop carrying that one, it was always sold out. We just couldn't keep it in stock".

  7. #7
    Join Date
    Dec 2006
    Location
    RETIRED(!) in Austintown, Ohio
    Posts
    5,320
    Rob,
    Your story sound like every Woodcraft store I've ever been in.

    The story is always "We can order it for you." If I want it ordered, I'll go online and order it myself.
    Jim D.
    Adapt, Improvise, Overcome!

  8. #8
    Join Date
    Feb 2007
    Location
    North West Indiana
    Posts
    6,098
    Why would you buy and try to run a Woodcraft store when they send out their own catalog and cut their brick and mortar store owners throats?
    Jon

    God and family, the rest is icing on the cake. I'm so far behind, I think I'm in first place!

    Host of the 2015 FAMILY WOODWORKING GATHERING

  9. #9
    Most of what I need from tools to supplies, I tried to get first at the local brick and mortar stores. We have a really good Woodcraft, but it is 35-40 minute drive. Once I have a list of things I looking for, I will drive over and if they have it there I will buy it from them. They always offer to order anything on my list they don't have but it always takes longer to get. So I have said many times to them, if you have in stock, I will buy from you today, if not I will order it online from the lowest price source. This gives them first shot at my business, even if it isn't the cheapest.

  10. #10
    Join Date
    Jun 2008
    Location
    GTA Ontario Canada
    Posts
    12,247
    Yeah guys i know about writing the company and have done more than once on a variety of topics.
    Here is my point. I check online, my store as a couple of what i want. I go to the store. I am not as "planned" as everyone else, there are things such as "impulse" buys (tell me every tool you have was carefully planned and you never bought anything not on your list), part of going to a store in my view is to browse, but you cannot browse empty cabinets.
    Then there is the harsh reality facing us, we are a dying breed. The stores need to stock what i call $10 gadget junk where the margin is as greater than most of the good tools we would like to buy but dont in quantities large enough for us to command majority of the store.

    As a consumer I don't care at end if the day if the store survives.
    I give you an example though of comparison

    Joe Woodworker online does not carry garden tools or kitchen implements, he does not sell himself as a tool store, but if i want something to do veneering, i can buy everything and some of what i need to do it online from Joe at very competitive prices. Including , stain, kits to make tools like vacuum pumps and even economical designs to make a decent vacuum pump.
    In short he covers the category as a specialist both in stock and skills since he will advise as well.
    Now if my brand loyalty to my local store is going to drive me to buy online well its the end of the days i visit the store.

    Just for the record this is not my first experience of what i am referring to in terms of empty cabinets.
    In my view these once stocked cabinets which have a single dedicated location for each item should never be raided for sale. No matter who the customer is. That would permit a customer visiting the store to do something i believe is one of the primary reasons for going to the store to do the feely touchy testing thing with a tool before buying it. Then if its not available in stock at least i can order it for delivery. And if the store don't have it in stock delivery to me should now be free so i do not have to come back to collect it when its in stock.
    That would be a huge improvement in my opinion.


    Sent from my SGH-I337M using Tapatalk
    cheers

Similar Threads

  1. Sort of a Woodworking Tool…. Phtotgraph your work
    By Phil Stivers in forum Classified Ads
    Replies: 0
    Last Post: 03-12-2014, 03:37 AM
  2. Ever heard of Arduino no no its not a new woodworking tool
    By Rob Keeble in forum Off Topic Discussion
    Replies: 2
    Last Post: 11-27-2013, 04:35 PM
  3. Selling woodworking products to Retailers and in turn to consumers
    By Rob Keeble in forum General Woodworking Q&A
    Replies: 0
    Last Post: 04-18-2012, 02:18 PM
  4. the $1000 woodworking tool test
    By Garrett French in forum General Woodworking Q&A
    Replies: 27
    Last Post: 04-04-2007, 07:00 PM
  5. Dumbest use of a woodworking tool.
    By Jesse Cloud in forum General Woodworking Q&A
    Replies: 38
    Last Post: 03-25-2007, 11:06 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •