I actually owned a Sears store in the 70's. It had the potential of being a good life long career and business. But, I remember clearly when management changed the "satisfaction guaranteed" policy to 'satisfaction only if we say you can have an exchange or refund'. I well remember the looks on customers faces when I had to decline returns. They knew they could no longer spend their money with Sears and be assured they would get value on return. Look at the numbers for Sears. That day was the beginning of the near end for what was then the world's largest retailer. They forgot their roots. FWIW, Lowe's appliance sales policies have since served us well.
"Folks is funny critters."
Think for yourselves and let others enjoy the privilege to do so, too. ~Voltaire